program analyst resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated professional with proven performance in, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Adaptable professional with 35 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill a position at your company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Dependable And Reliable Problem-Solving Time Management Customer Service Ability To Multitask
Conflict Resolution Attention To Detail
Verbal Communication
Problem Solving
Computer Skills
Planning and Coordination
Data Collection
Experience
03/2018 to CurrentPROGRAM ANALYSTNes Associates | Fort Worth, TX,
Utilize Excel spreadsheets to create team deadlines and track steps taken toward project resolution.
Propose cross-functional strategies to improve cross-company communication.
Develop training materials to improve onboarding strategies and optimize company orientation protocol.
Evaluate internal systems and prepare training initiatives to mitigate ongoing problems.
Review established procedures to assess areas in need of improvement.
Performing-depth analysis to help solve diverse problems with program implementation and operations.
Develop and manage review processes for the Request for Service Contract Approval (RSCA) program
Supports CORs and proponents for RSCA package formulation for the Directorate
Analyzes and ensures RSCA packages are detailed, complete and accurate before processing for DPW Leadership review to include legal review
Documents include Request for Service Contracts Approval (RSCA), RSCA Form 5, Performance Work Statement (PWS), Independent Government Estimate (IGE), and Funding Documents to include Military Interdepartmental.
Recommend and assist with specific improvements based on increasing efficiencies such as PWS standardization, contract consolidation, aligning service delivery to true requirement, etc
Schedule, prepare, and coordinate documents for the DPW Contract Review Board (CRB)
Records findings and action items from CRB. Identify contract improvements.
Directorates lead customer access and registration for the Virtual Contracting Enterprise (VCE) Paperless Contract Files (PCF)
Enter contract data as required to submit to the Army Contracting Command. Pre-Award requirements: IGCE, PWS, RSCA, MIPR, etc
Installation Status Report (ISR) Service Performance Evaluator
Provide CORs and Program Managers with assistance in updating ISR services in the ISRWeb data base – tracking the service performance data status for the DPW.
Effectively plan, organize, and prioritize work to accommodate changing demands and timelines.
Provide support as required for other DPW division's HQ taskers.
Maintain an active security clearance
Review contract documents and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements
Present findings from analyses with clear visuals that highlight key insights to executive leadership teams.
Ensure successful functioning of newly implemented systems and procedures.
Prepare SOPs and train workers in use of new forms, reports, procedures, and equipment, accorded to organizational policy
Gather, analyze, and organize information on problems and procedures.
Provide training for personnel on how to use newly implemented systems or processes.
11/2016 to 06/2022Lead Mediator Aberdeen Proving Ground, APG | City, STATE,
Facilitated communication and collaboration among disputants using mediation methods.
Arranged appointments between parties for mediation.
Employed proven conflict-resolution methods to alleviate grievances between parties.
Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
Readied settlement paperwork for signature.
Delivered conclusions on mediation cases.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Maintained updated knowledge through continuing education and advanced training.
01/2002 to 04/2018Operations Specialist/Lead Training Administrator Department Of Defense | City, STATE,
Oversaw implementation of procedures, goals and objectives within operations.
Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Managed training calendars to inform participants of upcoming training session topics and dates.
Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Collaborated with senior and department leaders to develop and implement workforce plans
Coordinated training session logistics by preparing equipment and securing facilities.
Maintained and tracked specific training requirements to comply and remain up-to-date for training.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Delivered training material to diverse audiences of both blue and white-collar professionals.
Managed training calendar for entire fiscal year, including training spaces and department rotations.
Education and Training
Expected in 12/2000 to to Diploma | OFFICE SYSTEMSHarford Community College, Bel Air, MD, GPA:
Expected in to to | Paralegal StudiesHarford Community College, Bel Air, MDGPA:
President's List and Dean's List
Expected in 06/1980 to to Diploma | Business AdministrationHavre De Grace Senior High School, Havre De Grace, MD, GPA:
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