Skilled in organization, motivation of self and employees, multitasking and time management.
Good under pressure and in fast paced environments.
Proficient in typing, scheduling and ordering supplies
Skills
Project Management
Employee Management
Customer service
Multitasking abilities
Compassion
Collaboration
Microsoft Office
Reading comprehension
Responsible
Critical thinking
Written Communication
Clerical
Flexible & Adaptable
Excellent work ethic
Work History
08/2018 to Current
Professional Pet GroomerSupercuts – Brunswick, OH,
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Kept cages, kennels, play yards and grooming areas neat and clean.
Provided top-notch customer service to every customer and exceptional care to all animals.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Met with clients to discuss cut and style preferences prior to caring for animals.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
01/2016 to 07/2018
Salon ManagerVerbal Beginnings, Llc – Falls Church, VA,
Coached and trained employees to optimize performance and achieve demanding business objectives.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Conferred with customers to assess requirements and recommend specific services.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Achieved personal sales goals by upselling products to meet individual needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Recruited, trained and supervised by 6 employees in two years.
Recorded weekly supply and inventory needs and made regular orders worth $400
Scheduled employees to maintain adequate coverage during business hours.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Controlled inventory by tracking expenses, purchases and shelf stock.
Worked to continuously increase salon business through effective sales, service and operations policies.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Removed outdated policies and modernized structure.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Handled employee scheduling and coverage needs during business hours.
Consistently received positive feedback from guests on performance reviews.
Maintained general appointment calendar and set shift schedules.
08/2014 to 01/2016
ABA TherapistPalmetto Autism Interventions – City, STATE,
Conducted Functional Behavior Assessments (FBAs) and Functional Analyses (FAs) and developed behavior intervention plans based on principles of applied behavior analysis.
Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
Recommended therapeutic action plans and treatments based on results from behavioral assessments.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
Helped teach important social, play and basic life skills such as personal hygiene management.
Collected session data to aid in treatment planning and assessment.
Contributed to treatment success by offering feedback and guiding patients through exercises.
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Implemented behavioral intervention plans created by clinical supervisors and primary care physicians.
Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Education
Expected in 06/2014
High School Diploma: Irmo High School - Columbia, SC GPA:
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