Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Poised and astute with dedicated compassion to offer assistance to special needs individuals. Seeking the opportunity to join US-based airline as flight crew member. Customer-oriented flight attendant with exceptional safety skills. Highly effective in diffusing volatile situations. Pursuing a flight crew role with a well-established airline. Flexible Flight Attendant fluent in English and Spainish. Offering outstanding customer service skills and thrives in a team-centered environment. Looking to join a national airline in the role of flight attendant.
Skills
Emergency situations management
Public interaction
Leadership
Administrative tasks
Conflict mediation
Team oversight
Safety procedures
Friendly, positive attitude
People skills
Reliable and trustworthy
Education and Training
Eastern Suffolk Board Of Cooperative Education, James Hines Administrative CenterPatchogue, NYExpected in – –Dog Grooming:Pet Grooming - GPA:
Suffolk County Community CollegeSelden, NYExpected in – –:English Language And Literature - GPA:
Escuela RemingtonMedellin, Colombia, Expected in 06/1994 – –High School Diploma: - GPA:
Experience
Sergio's Dog Groomering - Professional Dog Groomer City, STATE, 01/2017 - 04/2020
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Bathed approximately five animals per eight-hour shift.
Delivered consistent customer service to pet owners, effectively increasing repeat business 75%.
Consulted with owners and made recommendations on individual grooming needs of pets.
Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Consulted with clients about desired cuts and styles for individual animals.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Bathed, dried and groomed over five animals each day.
Collected and documented animal information such as weight, size, physical condition and food intake.
Identified animal health concerns and discussed problems with owners.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Washed, groomed and trimmed each animal to enhance coat health.
Petco - Professional Dog Groomer City, STATE, 06/2016 - 01/2017
Bathed approximately five animals per eight-hour shift.
Delivered consistent customer service to pet owners, effectively increasing repeat business 75%.
Consulted with owners and made recommendations on individual grooming needs of pets.
Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Consulted with clients about desired cuts and styles for individual animals.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Bathed, dried and groomed over five animals each day.
Collected and documented animal information such as weight, size, physical condition and food intake.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Washed, groomed and trimmed each animal to enhance coat health.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Millpond House - Valet Parking Supervisor City, STATE, 06/2007 - 10/2015
Coached team members to consistently exceed superior customer service standards.
Verified correct use of procedures and recordkeeping requirements by each valet team member.
Coordinated valet service for large groups, special events and daily guest loads.
Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Removed snow from common areas to create safe operating environment.
Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Maintained cleanliness of service area by sweeping, mopping and organizing.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Notated damages to vehicles to reduce exposure to risk and lawsuits.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
Positioned barricades and gates to maximize traffic flow through parking lot.
Responded to questions about local area and company services.
Maintained cleanliness, neatness and organization of all areas.
Resolved all customer issues to maintain high standards of customer satisfaction.
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School Attended
Eastern Suffolk Board Of Cooperative Education, James Hines Administrative Center
