Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing [Number] years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about [Type] regulations and standards. Dedicated to reducing time and cost requirements for goods needed by [Type] operations. Successful at developing productive relationships with suppliers, customers and colleagues. Excellent report writing, records management and compliance skills. Systematic [Job Title] offering [Number] years' experience in managing shipment, receipt and organization of business supplies. Excellent abilities in controlling and auditing inventory to maintain accuracy and minimize losses. Seek dynamic, challenging role with room for advancement. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
- Meeting minutes
- Office administration
- Spreadsheet management
- Process optimization
- Effective communication
- Price dispute resolution
- Proficiency in [Software]
- Purchase order creation
- Purchasing
- Vendor relationship management
- Price negotiation
- Planning and Coordination
- Detail-oriented
- Analytical skills
- Interpersonal Communication
- Customer Service
- Clerical
- Organization and Time management
- Transportation And Logistics Planning
Import /export compliance training
Pittsburgh, PA, 09/2013 - 07/2021
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created detailed expense reports and requests for capital expenditures.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
Alpharetta, GA, 09/2013 - Current
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
- Managed [Number] intermodal domestic and overseas import-export operations on average per day.
- Worked with customers to integrate processes and correct issues.
- Boosted customer satisfaction ratings by [Number]% by providing effective solutions.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Detected and resolved multifaceted issues related to business direction and operations.
- Provided customers with status updates for tracked packages.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with [Type] department to resolve invoicing and shipping problems.
- Tracked and managed transfer paperwork such as packing lists.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
City, STATE, 06/2013 - Current
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Negotiated with vendors on freight costs, cutting shipping prices by [87]%.
- Drafted and delivered bid invitations to supplier firms.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Procured critical parts and assemblies to develop and coordinate sourcing requirements.
- Oversaw inventory control, accounting and supply reports.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $[Amount] in one year.
- Oversaw setup process for new item specifications and new vendor profiles in procurement system.
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School Attended
- Northwest College
Job Titles Held:
- Procurement Specialist/ Logistic Coordinator
- Procurement Specialist
- Procurement Specialist
Degrees
- Associate of Science
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