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procurement specialist resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Amicable call center professional thriving in fast-paced customer service settings. Offering exceptional strengths in problem solving, communication and knowledge of adapting in any work environment.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Conflict mediation
  • Document preparation
  • Dispute management
  • Interviewing abilities
  • Critical thinking
  • Decision-making
  • Work ethic
  • Planning
  • Teambuilding
  • Friendly, positive attitude
  • Computer skills
  • Organizational skills
  • Training & Development
  • Problem resolution
  • Flexible
  • Working collaboratively
  • Analytical
  • Supervision
Experience
03/2020 to 04/2023
Procurement Specialist Judicial Branch Phoenix, AZ,
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and chat.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
03/2017 to 04/2020
Resolution Coordinator Brixmor Property Group Inc. Plano, TX,
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
11/2015 to 02/2017
Mailroom Clerk Carolina Biological Supply Burlington, NC,
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
01/2005 to 10/2015
Receiving Clerk DDN Oberfgel Pharmaceutical Logistics City, STATE,
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education and Training
Expected in 05/2019 to to
Associate of Arts: Criminal Justice
Bryant And Stratton College - Newport News - Newport News, VA
GPA:
Expected in 05/2016 to to
High School Diploma:
Rosa Fort High School - Tunica, MS
GPA:

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Resume Overview

School Attended

  • Bryant And Stratton College - Newport News
  • Rosa Fort High School

Job Titles Held:

  • Procurement Specialist
  • Resolution Coordinator
  • Mailroom Clerk
  • Receiving Clerk

Degrees

  • Associate of Arts
  • High School Diploma

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