Solutions-oriented Business Analyst possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier organizations. Well versed in project management and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
Requirements Analysis - Completed business requirements analysis including the evaluation of systems specifications for client software two weeks ahead of deadline.
Project Management - Managed complex BI/DW deployment programs,
facilitating acquisition of business requirements. Prepared design
specifications, developed reporting and analytics, tested and managed user adoption.
Technical Training - Actively mentored, trained and supervised managers and users on new software for several months to improve financial reporting, accounting data entry and financial statement preparation.
Leadership - Served as key contributing member to Leadership team.
System Implementation - Converted 22 subsidiaries across the country to a new financial system on schedule and within budget.
Customer Service - Boosted internal customer service ratings by 70% by developing new processes and improving work flow.
Recognition - Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.
Infrastructure - Designed hardware work flow for 15 separate companies that would include Production, "Play", UAT and QA environments.
• Customizing fields in Finance Plus to assist with the processing of purchase orders
• Developing templates for city bids, proposals and work authorizations
• Assist with Prezzi presentations for view by city citizens.
• Develop reporting using eFinancePlus.
• Organizing Laserfische which is the storage software for all City documents.
Management GPA: 3.7
Magna Cum Laude GPA: 4.0
|Skills||Experience||Total Years||Last Used|
|Analysis - process, system, report, financial, gap||Advanced||25||2015|
|SDLC -Software Development Life Cycle||Expert||10||2015|
|Financial Systems, User, Support and Development||Advanced||20||2015|
|Process documentation and work flow development||Expert||25||2015|
|IT Systems - MS Dynamics SL & GP, JDE, SAP, Lawson||Advanced||15||2015|
|Budgeting and Forecasting||Expert||25||2015|
|Quality Assurance & UAT||Advanced||10||2014|
|Cloud Software Admin - Salesforce & Netsuite||Advanced||2||2014|
Member of the American Management Association
Member of Liberty Baptist Church, Fort Pierce, FL
Former Girl Scout Leader - Palm Glades Council, Jupiter, Florida 2002-2008
Service Unit Member - Communications Manager-Girls, Charioteer Service Unit 2009
Microsoft Office Suite including Infopath, Visio and One Note, Crystal Reports, SQL, NetSuite CRM, Microsoft Dynamics SL, JD Edwards, ADP Payroll, Oracle, Peoplesoft, Hyperion, Lawson Accounting System, Onbase imaging system, First Class E-Mail system, GEAC Accounts Payable System, A/P On Line System, Quicken, Quickbooks, Salesforce, Peachtree Accounting, Internet Research, T-Link Logistics, Lotus Notes, Sage ACT, Sage Asset Management, Smart Service CPS (Crew Production System)
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