Solutions-oriented Business Analyst possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier organizations. Well versed in project management and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
- Business process improvement
- Critical thinking
- Business systems analysis
- Forecasting and planning
- Functional requirements
- User acceptance testing
- Requirement tracing
- Project management
- Quick learner
- Training and development
- Change management
- Reports generation and analysis
- Results-oriented
- Client-focused
- Software Dev Life Cycle
- Waterfall/Agile
Management GPA: 3.7
Magna Cum Laude GPA: 4.0
Requirements Analysis - Completed business requirements analysis including the evaluation of systems specifications for client software two weeks ahead of deadline.
Project Management - Managed complex BI/DW deployment programs,
facilitating acquisition of business requirements. Prepared design
specifications, developed reporting and analytics, tested and managed user adoption.
Technical Training - Actively mentored, trained and supervised managers and users on new software for several months to improve financial reporting, accounting data entry and financial statement preparation.
Leadership - Served as key contributing member to Leadership team.
System Implementation - Converted 22 subsidiaries across the country to a new financial system on schedule and within budget.
Customer Service - Boosted internal customer service ratings by 70% by developing new processes and improving work flow.
Recognition - Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.
Infrastructure - Designed hardware work flow for 15 separate companies that would include Production, "Play", UAT and QA environments.
Chicago, IL, 2015 - Current
ā¢ Customizing fields in Finance Plus to assist with the processing of purchase orders
ā¢ Developing templates for city bids, proposals and work authorizations
ā¢ Assist with Prezzi presentations for view by city citizens.
ā¢ Develop reporting using eFinancePlus.
ā¢ Organizing Laserfische which is the storage software for all City documents.
Charlotte, NC, 09/2015 - 05/2015
- Established, built, and maintained a strong working relationship with the business and Development.
- Gathered consensus on requirements from business units for program changes and enhancements.
- Supported requirements through the entire CMI project life.
- Ability to write clear and concise requirements.
- Gathered and documented functional specifications for program changes to be completed.
- Performed analysis and documented business and IS processes.
- Worked closely with QA as needed in the development of use cases.
- Supported any additional IS documentation as needed (both technical and non-technical).
- Interacted and worked effectively with individuals at all levels of the organization.
South Bend, IN, 05/2012 - 08/2013
- Create sales reports for Florida territories and analyze product movement.
- Performed product demonstrations and report on marketing strategies and customer response.
- Maintained reporting on new trainee's productivity and sales across the regions.
- Completed weekly sales report and variance analysis for Florida territory.
- Supported all local area representatives with inquiries and issues.
- Conduct process audits and submit recommendations.
Jefferson, TX, 08/2010 - 02/2012
- Reported to Vice President of Draught Beer Solutions and Vice President of CO2 Solutions.
- Administrator of NetSuite CRM Software, accessed by all Sales and Marketing employees in addition to Operations and Executive Management.
- Trained all personal and new sales employees on NetSuite CRM and Sales and Marketing processes.
- Analyzed Salesforce software, managed data integration, customizations and reports generation for possible deployment.
- Developed reporting to analyze ROI on multiple lead sources, trade shows and incentive programs.
- Created driver leads report to monitor lead acquisition activity by depot and driver.
- The reporting is also being used to calculate incentive payments due to the drivers for leads resulting in closed contracts.
- Reviewed, documented and implemented new processes and procedures to improve efficiency of existing processes.
- Developed work flows using MS Visio and recommendations to reduce risk and increase efficiencies.
- Made necessary system customizations to improve user experience on NetSuite CRM.
- Developed reporting used to monitor and calculate all customer, Anheuser Busch, and Sysco referral payments.
- Reported results to Executive Management at both NuCO2 and our Alliance partners. Facilitated project meetings with Salesforce consultants and provided them with BRDs and FRDs.
- Liaison between all Alliance partners (Sysco, AB, Pepsi, Coke) as it related to leads, reporting, analysis, company communications and referral payments.
- Supported all Regional and Territory Sales Manager with Sales Collateral needs, trade show preparation and report requests.
- Developed Ad Hoc reports as needed by Executive Vice President, Vice President of Field Sales and Vice President of National Accounts Created work flows and documented processes to analyze operations booking to installation processes to identify areas causing delays in activation of accounts and loss of revenue.
Golden, CO, 10/2007 - 07/2010
- Conducted efficiency analysis of current financial and operational processes both at Corporate and on site at the subsidiary field offices.
- Conducted User and Management Training for multiple business applications including Microsoft Dynamics SL, Sage Fixed Asset System and CPS (Customized Crew Production System) at all 31 subsidiaries across the country.
- Provided user support for the Financial Systems, Asset Application, Reports, and Access.
- Performed quality control testing of all new reports, processes, and customizations for all Financial Systems.
- Create and maintain test case standards for all financial applications.
- Developed SSRS reports
- Developed and maintained infrastructure of Development, QA, and Live environments.
- Conducted QA on all code changes and customizations to Financial Software.
- Analyzed new processes and subsidiary requests for business needs when pertaining to the financial systems and third party software products.
- Documented best practices and work flow for all financial processes.
- Member of the ERP Implementation team and completed System Requirement Documents for both Technical Requirements and Business Requirements.
City, STATE, 08/2015 - 11/2015
- Reconciliation EDI Vendor Accounts.
- EDI exceptions had not been reconciled in over a year leaving millions of dollars of unpaid invoices on an exception list.
- Analyzed the exceptions, facilitated conference calls with vendors to discuss issues and request necessary documentation to process payments.
- Validated documentation and invoices and approved for payment.
- Confirmed payments to vendors and communicated results via email and/or status conference calls.
City, STATE, 11/2015 - 08/2015
- Supervise the Accounts Payable and Purchasing department which consisted of 5 Accounts Payable Clerks, 2 Purchasing Clerks and 1 Junior Accountant.
- The Accounts Payable department processes 160,000 invoices per year for 11 ports.
- Monthly reconciliation of the Accounts Payable trade account, Credit Card Clearing Account, Escheatment Account and Purchase Order Accrual Account to the General Ledger.
- Posted Journal entries for any reallocations, escheatment and invoice accruals.
- Administrator for Bank of America Corporate Card.
- Created all accounts, maintained records, and addressed all issues for all Corporate Card holders.
- Liaison between Tropical Shipping and Port of Palm Beach.
- Trained new field office personnel on how to process and research in the Accounts Payable module in People Soft.
- Review and reconcile Wharfage billing and reports for the Port of Palm Beach.
- Review and revise policies and procedures for the Accounts Payable Department.
- Special projects as requested by Accounting Manager and Controller.
- Audit processed control groups for all ports.
- Maintain error and productivity statistics.
City, STATE, 02/2015 - 04/2015
- Manage Accounts Payable department with 3 accounts payable associates and the processing of approximately 40,000 invoices per year.
- The Accounts Payable Department processed payables for 15 companies each representing a different construction project.
- Total investment in all projects is approximately 15 Billion Dollars.
- Review A/P batches for proper coding, payable amount due and past due balances before posting.
- Develop and maintain departmental policies and procedure manual for Accounts Payable and Contract Management.
- Review the posting of all contracts and payment applications (AIA's) for sub-contractors on all projects in Solomon.
- Assist with the completion of Bank Draw which is submitted to the bank once per month.
- Reviewed Lien Waivers and Notice to Owners for proper completion and tracking.
- Maintain departmental statistics, evaluate and report results to staff during monthly coaching sessions.
- Completed annual performance evaluations on staff, monthly coaching sessions.
- Conducted team building events and trainings.
- Maintained petty cash checking account for corporate entity.
- Responsible for the month end and year end close as well as the reconciliation between General ledger accounting and accounts payable accounts (trade account, credit card accounts, etc.
- Assisted with bank reconciliation on several accounts as well as variance analysis and justifications.
- Responsible for the preparation of all 1099's and submission of 1099 file to the IRS and all communication pertaining to 1099's.
- Managed departmental preparation for all new projects and entities as needed.
- Developed and administered training sessions and material for Contract Management in Solomon.
City, STATE, 10/2015 - 06/2015
- Manage Accounts Payable department with 9 accounts payable associates, 2 lead a/p associates and 1 supervisor and the processing of approximately 55,000 invoices per year.
- The Accounts Payable Department processed payables for 400 locations nationwide as well as individual reimbursements for all medical and administrative staff.
- Review and authorize all credit transactions and all transactions that did not comply with departmental policies.
- Monitored and approved all continuing medical education expenses Review and update all policies and procedures and create new departmental procedures for new locations and circumstances.
- Maintain departmental statistics, evaluate and report results to staff during monthly coaching sessions.
- Completed annual performance evaluations on staff, monthly coaching sessions.
- Conducted team building events and trainings.
- Responsible for the month end and year end close as well as the reconciliation between General ledger accounting and accounts payable.
- Responsible for the preparation of all 1099's and submission of 1099 file to the IRS and well as all communication pertaining to 1099's.
- Managed departmental preparation for all new company acquisitions.
City, STATE, 01/1 - 06/2015
- Manage Contractors Payables department with 10 accounts payable specialist and the processing of approximately 100,000 invoices totaling over $700 million annually.
- Develop desktop procedures and review periodically Budget reconciliation and analysis, month end close and cash flow analysis.
- Review and authorize vendor reimbursements, wire transfers and discounts, Trade Letters of Credit, Cash against Documents and Documents against Goods.
- Prepare monthly account analysis, reconciliation, and statistical and corrective journal entries.
- Train new domestic and international contractors in invoicing system and procedures.
- Completed annual performance evaluations on staff, monthly coaching sessions.
- Conducted team building events and trainings.
- Served as a liaison with internal and external customers to determine needs for quality service.
Member of the American Management Association
Member of Liberty Baptist Church, Fort Pierce, FL
Former Girl Scout Leader - Palm Glades Council, Jupiter, Florida 2002-2008
Service Unit Member - Communications Manager-Girls, Charioteer Service Unit 2009
Microsoft Office Suite including Infopath, Visio and One Note, Crystal Reports, SQL, NetSuite CRM, Microsoft Dynamics SL, JD Edwards, ADP Payroll, Oracle, Peoplesoft, Hyperion, Lawson Accounting System, Onbase imaging system, First Class E-Mail system, GEAC Accounts Payable System, A/P On Line System, Quicken, Quickbooks, Salesforce, Peachtree Accounting, Internet Research, T-Link Logistics, Lotus Notes, Sage ACT, Sage Asset Management, Smart Service CPS (Crew Production System)
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Resume Overview
School Attended
- Lynn University
- Monroe College
Job Titles Held:
- Procurement Specialist
- IT Systems Analyst
- Business Product Analyst
- Marketing Solutions Analyst/Trainer
- IT Business Analyst/Trainer
- Accounting -Special Projects
- Purchasing Supervisor
- Construction Accounts Payable & Purchase Contracts Manager
- Accounts Payable Manager
- Management & Payables Manager
Degrees
- Bachelor of Science
- Associates In Applied Science
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