Problem Solver resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Skills
Needs Assessment
Understanding Customer Needs
Issue and Complaint Resolution
Upbeat and Positive Personality
Customer Retention Strategies
Customer Data Confidentiality
Courteous with Strong Service Mindset
Interpretation and Translation Services
Data Entry and Maintenance
Calm and Professional Under Pressure
Responding to Difficult Customers
Upselling Products and Services
Closing Procedures
Performance Goals
Customer Experience
Operational Efficiency
Cash Register Operations
Inventory Records
Team Goals
Customer Care
Safety Protocols
Professional Relationships
Safety Violations
Establishing and Maintaining Customer Relationships
Patient and Empathetic
Work History
10/2021 to 11/2022Problem SolverDiakon Lutheran Social Ministries | Lewisburg, PA,
Managed timely and effective replacement of damaged or missing products.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Trained staff on operating procedures and company services.
I charge if routing and getting items to a precise location
Filling damaged non sellable items and filling damaged procedures
08/2021 to 10/2022Dental Assistant InternJob Corps | Ottumwa, IA,
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Prepared dental rooms and materials.
Kept work areas clean, sanitized and organized to minimize infection risk.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sterilized rooms and prepped equipment and instruments for Number procedures daily.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared and arranged instruments, medications and required materials for dental procedures.
Prepared patient X-rays and images by Action for review by dentist.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Supported office efficiency by answering phones, replying to emails and answering patient inquiries.
Managed office schedules and calendars to coordinate administrative planning and execution.
11/2018 to 08/2020Security Brothers Security | City, STATE,
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Reported suspicious activities and persons to law enforcement.
Monitored employee activities, confirming compliance with security regulations.
Authorized entrance papers and granted or denied entrance to building.
Monitored and authorized entrance and departure of Number employees and visitors daily.
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
04/2015 to 11/2017Drive Thru Cashier Taco Bell | City, STATE,
Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Resolved problems with orders quickly and offered refund or replacement.
Interacted professionally through clear communication with customers to promote positive patron experiences.
Assisted customers in choosing menu items by providing food complementing information.
Balanced cash drawer at beginning and close of shift.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beClairege supplies and products.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Expected in 09/2021Orthodontist | Dental Braces So Cal Orthodontics School , Corona, CA, GPA:
Expected in 08/2019Dental Assistant | DentalConcorde Career College, San Bernardino, CAGPA:
Expected in 06/2016High-school Diploma | Pacific High School, San Bernardino, CAGPA:
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