Problem Solver Resume Example
Love this resume?Build Your Own Now
PROBLEM SOLVER
Work Summary
- Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues.
- Experienced in managing paperwork, collecting payments and resolving issues.
- Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
- Skilled individual offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Skills
|
|
Experience
Office Assistant/ Accountant |American Senior Communities - Louisville , KY|05/2021 - 06/2021
- Reconciled expenses and accounts, including company credit cards and expense accounts.
- Coordinated timely payments from vendors, clients and account holders.
- Monitored accounts payable and receivable statuses and delegated related tasks.
- Balanced reports and batch summaries to submit for approval.
- Established complete accounting structures, processes and controls to meet business requirements.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Processed payroll entries and reports for employees.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed office paperwork, including scanning documents and routing business correspondence.
Administrative Assistant|Covestro Ag - Newark , OH|09/2020 - 04/2021
- Maintained inventory in supply closet to prevent shortages.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Directed customer communication to appropriate department personnel.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Made orders for new office supplies based on demand and budgetary restraints.
Problem Solver|Belle Tire - Auburn Hills , MI|02/2019 - 08/2020
- Worked with managers to develop service improvement initiatives.
- Escalated employee concerns, Warehouse issues and inventory requirements to supervisors.
- Completed diverse tasks on daily basis to serve customer needs, including processing shipments before due time.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Mentored and coached new employees by offering insight into successful task prioritization.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Warehouse Associate|Torrid - Slidel (Fremaux Town Center) , LA|12/2018 - 08/2020
- Loaded perishable and non-perishable goods into trucks for planned delivery schedules.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
- Received, stored and shipped goods and materials.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and stocked.
Manager|Off Broadway Shoes Warehouse - City , STATE|08/2018 - 12/2018
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Unboxed new merchandise and added to shelves in accordance with planogram and stock rotation policies.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sales Associate|Off Broadway Shoes Warehouse - City , STATE|06/2018 - 08/2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.0n
- Collaborated with fellow sales team members to achieve group targets.
- Helped average of 50 customers per day by responding to inquiries and locating products.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Education and Training
Global Leadership Academy|City, State|05/2018High School Diploma
Front Range Community College|City, State|05/2021Associate of Science
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Strong summary
Resume Overview
School Attended
- Global Leadership Academy
- Front Range Community College
Job Titles Held:
- Office Assistant/ Accountant
- Administrative Assistant
- Problem Solver
- Warehouse Associate
- Manager
- Sales Associate
Degrees
- High School Diploma
Associate of Science
Similar Resumes
