Problem Solver Resume Example Amazon

PROBLEM SOLVER

Work Summary

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues.
Experienced in managing paperwork, collecting payments and resolving issues.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
Skilled individual offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Skills

Experience

Problem Solver|Amazon - Thornton, CO|02/2019 - Current

Worked with managers to develop service improvement initiatives.
Escalated employee concerns, Warehouse issues and inventory requirements to supervisors.
Completed diverse tasks on daily basis to serve customer needs, including processing shipments before due time.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Mentored and coached new employees by offering insight into successful task prioritization.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Warehouse Associate|Amazon - Thornton, CO|12/2018 - Current

Loaded perishable and non-perishable goods into trucks for planned delivery schedules.
Utilized pallet jacks to move items to and from different warehouse locations.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Received, stored and shipped goods and materials.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and stocked.

Manager|Off Broadway Shoes Warehouse - Westminster, CO|08/2018 - 12/2018

Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted with purchases, locating items and signing up for rewards programs.
Unboxed new merchandise and added to shelves in accordance with planogram and stock rotation policies.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Sales Associate|Off Broadway Shoes Warehouse - Westminster, CO|06/2018 - 08/2018

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.0n
Collaborated with fellow sales team members to achieve group targets.
Helped average of 50 customers per day by responding to inquiries and locating products.
Assisted customers by finding needed items and checking inventory for items at other locations.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.

Education and Training

Global Leadership Academy||Denver, CO|05/2018High School Diploma

Front Range Community College||Westminster, CO|Expected in 05/2021Associate of Science

Resume Overview

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