Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Suggested a new tactic to minimize common issues and increase the workflow of the fulfillment center by 5%.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Maintain records of problems and remedial actions taken, or installation activities.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Read source documents such as bill of lading and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Provided outstanding customer service, receiving 92% in customer service feedback surveys.
Compute sales prices, total purchases and receive and process cash or credit payment.
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