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problem solver resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in food/sales/managment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly Manager with 10+ years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert with training in t-70 mc-40 chime, google,FB, texting and most apple products. Will research to find anything else I don't know so I can quickly learn.

Skills
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Call Documentation
  • Customer Data Confidentiality
  • Jam Clearing
  • Product Management
  • Quality Standards
  • Employee Coaching and Motivation
  • Sales Activities
  • Fire Safety Regulations
  • Greet Guests
  • Managing Reception
  • Customer Service
  • Staff Management
  • Scheduling and Coordinating
  • Food and Beverage Management
  • Managing Cash Register
  • Managing Scenes
  • Managing Files and Records
  • Overseeing Employees
  • Store Appearance
  • Monthly Audits
  • Inventory Control Procedures
  • Customer Service Process Improvement
  • Rewards Programs
  • Product Promotion
Work History
Problem Solver, 11/2020 - Current
New York University Brooklyn, NY,
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided back up for customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
Department Manager, 02/2011 - 09/2018
Lineage Logistics Scranton, PA,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Devised processes to boost long-term business success and increase profit levels.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Owner/Operator, 11/2007 - 11/2009
Sonic City, STATE,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 45 employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 99.9% accuracy.
Education
GED: , Expected in 05/2015
-
Penn Foster Online - Tulsa, OK,
GPA:
Status -

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Resume Overview

School Attended

  • Penn Foster Online

Job Titles Held:

  • Problem Solver
  • Department Manager
  • Owner/Operator

Degrees

  • GED

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