present customer program management cpm toms resume example with 20+ years of experience
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Adept at leading projects from development to delivery. Effective people and project manager and big-picture thinker. Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and transformative project completion. Proficient in managing logistics analysis, including inventory and supply chain performance.
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- Present: Customer Program Management, CPM TOMS.
- Main point of daily contact and liaison between UPS and customer of high revenue enterprise account.
- Part of Transformation, interviewing, hiring, training and coaching new members and continuously appraising performance with positive feedback.
- Lead daily, weekly, and ad lib operational conference calls with UPS and customer staff involving day to day operations.
- Produce weekly, monthly, quarterly, annual, and ad hoc reports involving KPIs, goal oriented measurements, along with financial and strategic acumen.
- Project manager for technical and procedural changes both internally and customer integrated applications.
- Wrote and maintain account standard operating procedures (SOPs) and activity work instructions.
- Experience in proactively monitoring customer volumes.
- Address daily operational, system and application issues with domestic and international teams.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Optimized management roles at all levels, facilitated communication and adjusted culture to be more open and productive.
- Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
- Organized and conducted meetings with US Congressional Representatives, as well as, State and Local Representatives on various legislative initiatives.
- Conducted phone campaigns to drive meeting attendance for community and political events.
- Published fliers and informational packets for public distribution.
- Recruited college students for employment and provided training and supervision.
- Managed and directed up to 25 cashiers and clerks, handled finances, organized meetings, logged sales, monitored loss prevention and shrink, audited and ordered department merchandise.
- Ensured customer satisfaction and repeat business using effective communication and complaint resolution skills.
- Assisted customers with account updates, new service additions and promotional offers.
- Operated different grocery store equipment, including balers, power jacks and slicing machines.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Managed the front end's merchandising and maintenance, making sure shelves were properly stocked at all times.
- Specialized in English and History classes at the High School level.
- Created and effectively taught lessons in all subjects areas, working in large and small groups.
- Tutored and guided students on various linguistic and historical perspectives relevant to course structure.
Completed continuing education Graduate courses toward Certification in Secondary English | 1995
World of Champions - Bronze: 2013, 2016, 2019.
Hero Award: 2010 (UPS Customer Solutions – Program Management)
“For going above and beyond the normal call of duty to support and grow our business”
Wegmans Scholarship: 1989-1993. Based upon work and academic achievements.
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Resume Overview
School Attended
- SUNY College At Brockport
- SUNY College At Brockport
- Monroe Community College
Job Titles Held:
- Present: Customer Program Management, CPM TOMS
- Fieldwork Leader
- Front End Coordinator, Cashier, Produce Clerk, Warehouse Agent
- Substitute Teacher
Degrees
- Some College (No Degree)
- Bachelor of Science
- Associates of Applied Science
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