Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Adept at leading projects from development to delivery. Effective people and project manager and big-picture thinker. Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and transformative project completion. Proficient in managing logistics analysis, including inventory and supply chain performance.

  • Customer satisfaction wills the wind of optimism to find resolutions.
  • Delivery, of the prime directive in mental retort: Self-Esteem.
  • Financial, may be a cause of demise or the fruit of capital investment.
  • Meetings, whether in Zoom or safe distanced office based.
  • Sales, monetary policy is not the real economy, but movement of physical goods.
  • Strategic planning, for the current, the imagined, then implemented.
  • Troubleshoot, not point the blame, but resolve with calm footprint.
  • Leadership, reaching for the seemingly impossible, delivering.
  • Relationship building, with vibrant support to peers and mentors.
  • Reliable and trustworthy, to inaugurate the once unimaginable through the door of transformation.
  • Proficient in using MS Office (Word, Excel, and PowerPoint), Outlook, MS Access, OneNote.
  • Flexible, be in the now and grow to see the fruitful investments, in time.
03/2004 to Current Present: Customer Program Management, CPM TOMS North Country Academy | Douglasville, GA,
  • Present: Customer Program Management, CPM TOMS.
  • Part of Transformation, interviewing, hiring, training and coaching new members and continuously appraising performance with positive feedback.
  • Main point of daily contact and liaison between UPS and customer of high revenue enterprise account.
  • Lead daily, weekly, and ad lib operational conference calls with UPS and customer staff involving day to day operations.
  • Produce weekly, monthly, quarterly, annual, and ad hoc reports involving KPIs, goal-oriented measurements, along with financial and strategic acumen.
  • Project manager for technical and procedural changes both internally and customer integrated applications.
  • Wrote and maintain account standard operating procedures (SOPs) and activity work instructions.
  • Experience in proactively monitoring customer volumes.
  • Address daily operational, system and application issues with domestic and international teams.
08/1996 to 07/2003 Fieldwork Leader Hamilton Systems Distributors, Inc, HSDI Publishing Company | City, STATE,
  • Organized and conducted meetings with US Congressional Representatives, as well as, State and Local Representatives on various legislative initiatives.
  • Conducted phone campaigns to drive meeting attendance for community and political events.
  • Published fliers and informational packets for public distribution.
  • Recruited college students for employment and provided training and supervision.
05/1986 to 08/1996 Front End Coordinator, Cashier, Produce Clerk, Warehouse Agent Wegmans Family Food Markets | City, STATE,
  • Managed and directed up to 25 cashiers and clerks, handled finances, organized meetings, logged sales, monitored loss prevention, and shrink, audited, and ordered department merchandise.
  • Ensured customer satisfaction and repeat business using effective communication and complaint resolution skills.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Operated different grocery store equipment, including balers, power jacks and slicing machines.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Managed the front end's merchandising and maintenance, making sure shelves were properly stocked.
09/1994 to 06/1996 Substitute Teacher Brockport Central Schools | City, STATE,
  • Specialized in English and History classes at the High School level.
  • Created and effectively taught lessons in all subjects areas, working in large and small groups.
  • Tutored and guided students on various linguistic and historical perspectives relevant to course structure.
Education and Training
Expected in | SUNY College At Brockport, Brockport, NY GPA:

Graduate courses toward Certification in Secondary English | 1995

Expected in 1993 Bachelor of Science | English and Psychology, Creative Writing SUNY College At Brockport, Brockport, NY GPA:
Expected in 1990 Associates of Applied Science | Social and Behavioral Sciences Monroe Community College, Rochester, NY GPA:
Awards and Accomplishments

World of Champions - Bronze: 2013, 2016, 2019.

Hero Award: 2010 (UPS Customer Solutions – Program Management)
“For going above and beyond the normal call of duty to support and grow our business”

Wegmans Scholarship: 1989-1993. Based upon work and academic achievements.

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Resume Overview

School Attended

  • SUNY College At Brockport
  • SUNY College At Brockport
  • Monroe Community College

Job Titles Held:

  • Present: Customer Program Management, CPM TOMS
  • Fieldwork Leader
  • Front End Coordinator, Cashier, Produce Clerk, Warehouse Agent
  • Substitute Teacher


  • Some College (No Degree)
  • Bachelor of Science
  • Associates of Applied Science

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