Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Observant and knowledgeable casino manager with in-depth understanding of applicable regulations and operational practices. Monitoring floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Being a seasoned poker dealer, I obtain the level of skill required to be able to relate to both my employees as well as my clients. Creating excitement and high energy in different casino settings while building trust within my team to become this regions most successful poker room.
  • Investigation and interrogation Curriculum Development and Lesson
  • Observations and assessments Planning
  • Exceptional communication skills Special events
  • Presentations and demonstrations Administrative assistance
  • Administrative
  • Ask
  • Clarify
  • Communication skills
  • Curriculum Development
  • Special events
  • Listening
  • Office
  • Win
  • Pick
  • Police
  • Policies
  • Presentations
  • Read
  • Safety
  • Supervisor
  • Supervision
  • Telephone
  • View
06/2018 to Current Poker Room Manager Westgate Resorts | Ocoee, FL,
  • Managed day-to-day operations, including supervision and assignment delegation for 63 -member team.
  • At the beginning of each shift it is important to communicate with the out-going supervisors about how their shift was ran.
  • I need to know the capacity of the room on a customer level as well as a team level.
  • I need to be aware of any situations that need to be addressed with my team Executed new training initiative to improve skills and develop leaders from within.
  • Through out the day I implement tasks for my leaders which I believe will challenge them to reach their potential without pushing them too far out of their comfort zone Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • While our 70 member team is strong, we are always arms open to new team mates.
  • As a supervisor, it is my responsibility to train new members of our team.
  • Whether brand new to the poker industry, or having multiple years of experience, I need to ensure that everyone is given the same information so that we are all following the same standard policies and procedures Greeted and assisted all customers daily in high-traffic environment.
  • Opening the first casino in Massachusetts, there are many people who have never been in a poker room and it is my job to make them feel at home.
  • Smiling at each guest who walks through our door and owning their experience I am able to get to know each guest on a personal level so I am better fit to meet their needs.
01/2016 to 07/2018 Poker Dealer Kickapoo Lucky Eagle Casino | Eagle Pass, TX,
  • Dealing cards for a wide variety of poker games to a multitude group of people.
  • Game dependent, sometimes dealing 2,4,5, or 7 different cards to 6-10 people at a time.
  • Knowing how to read multiple hands at once.
  • Following the rules and regulations to ensure a fun and fair environment for all guests Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
  • Some guests, having years of experience playing this game and are very knowledgeable of the rules and etiquette, while some having it be their first time playing at my table, it is my job to ensure that everyone gets a fair opportunity to learn and ask questions as they see appropriate.
  • I am not there to only deal the cards, but to bring an enjoyable experience to all of those who come to my table Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • If I deemed it necessary, I wouldn't hesitate to call for my immediate floor supervisor to help me with any difficult situation I was facing.
  • Relating all information to the supervisor was always pertinent in order to reach the best result for all parties involved.
  • Whether a ruling small or big, safety and fairness was our goal.
03/2014 to 01/2016 Marketing Host Albertsons Companies | Clovis, CA,
  • Answered telephone to provide establishment information and take incoming reservations.
  • I was the direct line of support to change, make or update current or future reservations for guests.
  • I resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings While creating different communication strategies, I successfully led key projects which resulted in positive outcomes.
  • While keeping a positive demeanor, I understand that not everyone has the same expectations, thus, knowing my audience was valuable to ensure that I was properly equipped in meeting the guests expectations.
  • Their was no task I felt too difficult.
  • Through compromise I was always able to level with any guest I was assigned to.
  • I delivered an exceptional level of service to each customer by listening to concerns and answering any question they might have had.
04/2013 to 06/2014 Asset Protection Specialist Wal-mart | City, STATE,
  • Patrolled premises in regular civilian clothes to be incognito in order to better catch a thief in the act.
  • Once I have seen the suspect conceal merchandise, it was then my responsibility to apprehend them once they have passed all points of sale.
  • In order to ensure and maintain safety of employees and visitors, I often times would call 911 for police back up Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
  • When I took a break from walking the floor I was still able to watch the floor from my office using CCTV.
  • Scrolling through different footage I could pick and chose who and where I wanted to view.
  • Calculating response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Monitored loading dock and recorded all activity in daily officer report.
Education and Training
Expected in High School Diploma | Waterford High School, Waterford, CT GPA:
Activities and Honors

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