Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Observant and knowledgeable casino manager with in-depth understanding of
applicable regulations and operational practices. Monitoring floor operations to
protect house assets and maintain effective security. Well-coordinated in
managing diverse personnel and maximizing customer satisfaction. Being a seasoned
poker dealer, I obtain the level of skill required to be able to relate to both
my employees as well as my clients. Creating excitement and high energy in
different casino settings while building trust within my team to become this
regions most successful poker room.
Skills
Investigation and interrogation Curriculum Development and Lesson
Observations and assessments Planning
Exceptional communication skills Special events
Presentations and demonstrations Administrative assistance
Administrative
Ask
Clarify
Communication skills
Curriculum Development
Special events
Listening
Office
Win
Pick
Police
Policies
Presentations
Read
Safety
Supervisor
Supervision
Telephone
View
Experience
06/2018 to CurrentPoker Room ManagerWestgate Resorts | Ocoee, FL,
Managed day-to-day operations, including supervision and assignment
delegation for 63 -member team.
At the beginning of each shift it is
important to communicate with the out-going supervisors about how their
shift was ran.
I need to know the capacity of the room on a customer level
as well as a team level.
I need to be aware of any situations that need to be addressed with my team
Executed new training initiative to improve skills and develop leaders from within.
Through out the day
I implement tasks for my leaders which I
believe will challenge them to reach their potential without pushing them
too far out of their comfort zone
Trained and mentored new employees to maximize team performance and achieve
daily performance objectives.
While our 70 member team is strong, we are
always arms open to new team mates.
As a supervisor, it is my
responsibility to train new members of our team.
Whether brand new to the poker industry, or having
multiple years of experience, I need to ensure
that everyone is given the same information so that we are all following the same standard policies
and procedures
Greeted and assisted all customers daily in high-traffic environment.
Opening the first casino in Massachusetts, there are many people who have
never been in a poker room and it is my job to make them feel at home.
Smiling at each guest who walks through our door and owning their
experience I am able to get to know each guest on a personal level so I am
better fit to meet their needs.
Dealing cards for a wide variety of poker games to a multitude group of people.
Game dependent,
sometimes dealing 2,4,5, or 7 different cards to
6-10 people at a time.
Knowing how to read multiple hands at once.
Following the rules and regulations to ensure a fun and fair environment for all guests
Engaged patrons in conversation to promote positive customer experience,
explain house and game rules or facilitate dialogue between guests.
Some
guests, having years of experience playing this game and are very
knowledgeable of the rules and etiquette, while some having it be their
first time playing at my table, it is my job to ensure that everyone gets a fair opportunity to learn and
ask questions as they see appropriate.
I am
not there to only deal the cards, but to bring an enjoyable experience to all of those who come to my
table
Communicated with supervisors and managers about suspicious or unruly
behavior from patrons.
If I deemed it necessary, I wouldn't hesitate to call for my immediate floor
supervisor to help me with any difficult
situation I was facing.
Relating all information to the supervisor was
always pertinent in order to reach the best result for all parties
involved.
Whether a ruling small or big, safety and fairness was our goal.
03/2014 to 01/2016Marketing HostAlbertsons Companies | Clovis, CA,
Answered telephone to provide establishment information and take incoming
reservations.
I was the direct line of support to change, make or update
current or future reservations for guests.
I resolved conflicts and negotiated agreements between
parties in order to reach win-win solutions to
disagreements and clarify misunderstandings
While creating different communication strategies, I successfully led key
projects which resulted in positive outcomes.
While keeping a positive
demeanor, I understand that not everyone has the same expectations, thus, knowing my audience was
valuable to ensure that I was properly equipped in
meeting the guests expectations.
Their was no task I felt too difficult.
Through compromise I was always able to level with any guest I was assigned
to.
I delivered an exceptional level of service to each customer by listening to concerns and answering
any question they might have had.
04/2013 to 06/2014Asset Protection SpecialistWal-mart | City, STATE,
Patrolled premises in regular civilian clothes to be incognito in order to better catch a thief in the act.
Once I have seen the suspect conceal
merchandise, it was then my responsibility to apprehend them once they have
passed all points of sale.
In order to ensure and maintain safety of employees and visitors, I often
times would call 911 for police back up
Carefully monitored and supervised customer's activities in store to detect
signs of attempted theft.
When I took a break from walking the floor I was
still able to watch the floor from my office using CCTV.
Scrolling through different footage I could pick
and chose who and where I wanted to view.
Calculating response to detected theft attempts on basis of age and behavior
of suspected perpetrator, erring on side of caution to insulate company from liability
Responded calmly and effectively to emergency conditions, including safety
hazards and threats to life or property.
Monitored loading dock and recorded
all activity in daily officer report.
Education and Training
Expected in High School Diploma | Waterford High School, Waterford, CTGPA:
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