Plumbing Technician Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Basic math aptitude
  • Custom plumbing systems specialist
  • Quality production
  • Air and water piping systems
  • Drainage systems repair
  • ISO drawing interpretation
  • ANSI, ASME and PFI codes knowledge
  • Inventory management
  • CCTV
  • Business operations
  • Communications
03/2015 to 04/2019
Plumbing Technician Homeserve Usa Dallas, TX,
  • Prepared project bids, including parts, labor and equipment needed for each project.
  • Created and submitted daily reports on progress of all plumbing projects.
  • Installed and replaced water heaters, drain pipes and water supply lines.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Performed emergency on-call work hours during evening, weekends and some holidays.
  • Installed and inspected new and existing plumbing lines up to [Number] inches in diameter.
  • Cleaned drains and plumbing fixtures using such tools as [Type] and [Type] and removed clogs.
  • Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Installed and repaired gas lines and hot and cold water lines.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Collaborated with others to discuss new [Type] opportunities.
02/2011 to 12/2014
General Manager/Operator Biscuitville Graham, NC,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Consistently complied with company policies and government regulations.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Facilitated monthly and quarterly leadership workshops for [Number] stores to share best practices that optimize productivity.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Managed talent acquisition and oversight for over [Number] internal/external placements.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Designed sales and service strategies to improve revenue and retention.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Motivated and led team members to work together to achieve targets.
  • Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Increased employee efficiency [Number]% by [Action].
  • Spearheaded development and launch of business management software system.
  • Built organization of strong, technical and manufacturing talent to support business by using [Skill] and [Technique].
  • Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Managed scheduling for [Number] employees to optimize productivity.
  • Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Directed [Number] managers with over [Number] associates across [Number] departments that generated over $[Number] in revenue.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
07/2001 to 08/2011
Landscaping Foreman/Construction Laborer Winward Enterprises Llc City, STATE,
  • Delegated daily landscaping tasks for installations, repairs and regular maintenance.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Sourced landscape and plant materials from local vendors to minimize delays or downtime.
  • Supervised day laborers in completing large landscaping projects.
  • Communicated with current and prospective customers regarding services and pricing.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Guided lawn service team members in proper application of lawn fertilizers and insecticides.
  • Sourced materials from various places to cut costs and expedite completion.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Installed irrigation systems, rock gardens and ponds according to customer specifications to simplify watering needs.
Education and Training
Expected in 06/2001
High School Diploma:
Henry J Kaiser High School - Honolulu, HI

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Resume Overview

School Attended
  • Henry J Kaiser High School
Job Titles Held:
  • Plumbing Technician
  • General Manager/Operator
  • Landscaping Foreman/Construction Laborer
  • High School Diploma