Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-oriented, strategic-thinking sales professional with over 15 years of experience in building relationships, cultivating partnerships and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Tactical client builder seeking to leverage background into Sales Representative role.
Skills
ISO drawing interpretation
Custom plumbing systems specialist
ANSI, ASME and PFI codes knowledge
Basic math aptitude
Relationship building
Maintenance & Repair
Active listening
Critical thinking
Decision-making
MS Office
Experience
Plumbing Technician, 10/2018 to Current Wood's Plumbing Enterprises – Tucson, AZ,
Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Performed emergency on-call work hours during evening, weekends and some holidays.
Created and submitted daily reports on progress of all plumbing projects.
Prepared project bids, including parts, labor and equipment needed for each project.
Installed and replaced water heaters, drain pipes and water supply lines
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Defined strategies and created a plan to achieve ambitious operational objectives.
Demonstrated leadership by making improvements to work processes and helping to train others.
Personal Trainer, 11/2009 to 10/2018 Life Time Fitness – Rochester Hills, MI,
Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
Communicated with clients to determine goals and performed client assessments.
Performed competitive market analysis to identify opportunities for business growth.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
Supplied clients with list of exercises and activities.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Developed orthopedic exercise rehabilitation training plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Arranged motivational exercise programs to promote healthy lifestyle choices.
Informed clients through effective presentations regarding healthcare and benefits of services.
Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Successfully completed training initiatives, increasing customer loyalty.
Assisted clients with developing reasonable diets and nutritional guidelines.
Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Created individual workout routines based on member fitness level.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Educated customers on product features and technical details to highlight benefits.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Negotiated prices and set up contracts to finalize sales agreements.
Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Assessed client needs and sold appropriate products.
Employed effective selling, listening and negotiation skills while communicating with customers.
Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
Analyzed data and market conditions and adjusted sales pitches.
ASE Certified Technician, 06/1996 to 09/2003 The Hertz Corporation – Bellingham, WA,
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Welded, soldered and fabricated parts to complete skilled services.
Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
Answered customer questions and discussed options face-to-face, over the telephone and via email.
Monitored automobile market trends to determine customer demands, vehicle valuation and investment budgets.
Detected combustible gas and refrigerant leaks using special instruments.
Conducted inspections and tests to verify safety and compliance with emissions limits.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
Tracked mechanical and repair problems and discussed solutions with shop leadership.
Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
Evaluated, repaired and aligned vehicle suspensions.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Pursued frequent opportunities to further enhance maintenance and repair skills.
Troubleshot faults and devised successful solutions in a self-directed manner.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Education and Training
: English Composition, Expected in James H. Faulkner State Community College - Bay Minette, AL GPA:
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