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Physician Engagement Specialist Resume Example

Resume Score: 80%

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SL
PHYSICIAN ENGAGEMENT SPECIALIST
Objective

Passionate, self motivated, and analytical professional offering comprehensive years of experience in clinical informatics with a concentration healthcare systems and EHR implementation. Seeking a challenging opportunity where I will be able to utilize my strong problem solving skills and expertise in outpatient/inpatient workflow optimization. Combine my range of experience with my ability to be a compassionate and enthusiastic team member who will make a positive contribution to your organization.

Professional Summary
  • Successfully led and supported multiple projects across all phases of development (design, implement, and optimization) for: Cerner Millenium, ePrescribe, Dragon, Fetal Link, and One Pass/Consult Accelerator.
  • Works with stakeholders and end users to transform the way care is provided, optimize workflow processes, improve revenue cycle management, and standardize equipment and supplies.
  • Recognized for my ability to adapt to change and creatively define problem-solving approaches.
  • Works closely with department chairs and service line leadership to strategically market activities outlined in conjunction with Go-Live goals.
Work History
Dignity Health, California Hospital Medical Center - Physician Engagement Specialist Los Angeles, United States07/2019 - Current
  • Serves as the liaison between Informatics and the physicians to ensure successful integration of clinical systems and processes
  • Works with the applications & support team to develop and deploy best practices in physician utilization of clinical information systems
  • Trains physicians, physician extenders and other clinical staff on software and IT processes
  • Assists in the development and implementation of current and future hospital clinical information systems, working closely with the Clinical Informatics Director, Project Managers, Clinical Informatics and other stake holders
  • Collaborates with IT and other clinical or business departments across the organization to increase efficiencies and promote continuity of care through technology and workflow improvements
  • Assists in workflow design, development, and re-engineering as upgrades, enhancement requests, and new regulations are presented
  • Participate as assigned on project implementation teams; workflow documentation initiatives; and clinical enhancement and optimization efforts
  • Captures, defines, and prioritizes pre- and post-implementation issues
Dignity Health, Northridge Hospital Medical Center - Clinical Support SpecialistNorthridge, CA06/2017 - 07/2019

Perform clinical EHR applications support duties with the clinicians and staff providing patient care. These responsibilities include:

  • Initial computer-based training and orientation of physicians and staff as well as the on-going computer skills improvement and enhanced competency training associated with the clinical EHR applications
  • Assist in workflow design, development, and re-engineering as upgrades, enhancement requests, and new regulations are presented
  • Participate as assigned on project implementation teams; workflow documentation initiatives; and clinical enhancement and optimization efforts
  • Captures, defines, and prioritizes pre- and post-implementation issues
  • Contributes as assigned in ambulatory governance meetings, department meetings, and staff meetings
  • Reports and participates in the problem solving of issues that impact local and enterprise performance
Dignity Health Medical Group - Surgery CoordinatorRed Bluff, CA05/2016 - 06/2017
  • Assigns appropriate diagnosis codes and procedural codes for procedure pre-authorization and scheduling.
  • Interface professionally with referral hospitals, clinics and physician offices.
  • Interface professionally with physicians, reception/medical records, coder, clinic nurses, ultra-sonographers and patients.
  • Educates patients on pre-surgical instructions.
  • Manage communication with patients for all pre-operative operations.
  • Support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
Shasta Community Health Center - Certified Medical Scribe TrainerRedding , CA11/2014 - 06/2017

Shasta Community Health Center - Certified Medical Scribe Trainer/Patient Processor
Redding , CA • 11/2014 - 06/2017

  • Scope included: Family practice, Residency, OB/GYN, Urgent care, Oncology & Pediatrics.
  • Assist in the onboarding process and EHR training of new scribes & providers.
  • Identify workflow challenges within the EHR & develop optimization plans accordingly.
  • Document HPI, ROS, PE, and Assessment/Plan in visit note of each patient.
  • Alert physician of resulted radiology and lab orders. Document the findings in the patients note as needed.
  • Retrieve previous patient records from outside sources prior to patients arrival.
  • Preparing patients for stress tests, EKG and other assessments.
  • Calculate and submit billing for all patient encounters.
  • Act as a liaison between physician and supporting staff.
  • Direct patient care including rooming patients and taking their vitals, reviewing active/inactive medications, bringing charts to current.
  • List all proper ICD 9/ICD 10 diagnoses and symptoms as well as follow up instructions and prescriptions.
  • Generate orders including laboratory tests, radiology tests, medications, etc.
  • Document any procedures performed by the physician.
Skills
  • Communicates effectively, and contributes to positive interdepartmental relationships; particularly between technical and clinical staff
  • Critical thinking, which encompasses objective analysis, systematic evaluation of the problem, followed by forming development of solutions to solve the clinical / physician problems
  • Collaborate in a virtual environment using tools such as Dameware, WebEx, Zoom, & Dropbox
  • Attention to detail with good organizational, accuracy, and time management skills
  • Ability to deal with people in a caring, courteous and professional manner
  • Ability to retain knowledge gained in formal training and advance that knowledge through research, troubleshooting, and industry networking
  • Computer literate with extensive knowledge of clinical applications/components including: Cerner Millennium, Nuance Dragon Medical One, GE Centricity, Nextgen, Allscripts, MS4, Ingenious Med, Power Chart Ambulatory, PC Maternity, Cerner Scheduling, Fetal Link, Work Que Manager, PC Touch, Radnet, Pathnet, Cerner Charges, Patient Portal, Eclipboard, Cerner Advance, Lights On, Discern Analytics, Explorer Menu & data extraction
Certifications
  • BLS
  • Certified Professional Coder
  • Certified Medical Scribe Specialist
  • Certified Medical Biller
Education
Expected in 07/2021Ashford UniversitySan Diego, CABachelor of Science: Health Information Technology
2016Shasta CollegeRedding, CAAchieved: Medical Coding/Billing Certification
2015College Of Medical Scribe SpecialistsAchieved: CMSS Certificate
2009Modoc Charter SchoolAlturas, CAAchieved : High School Diploma
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Resume Overview

Companies Worked For:

  • Dignity Health, California Hospital Medical Center
  • Dignity Health, Northridge Hospital Medical Center
  • Dignity Health Medical Group
  • Shasta Community Health Center

School Attended

  • Ashford University
  • Shasta College
  • College Of Medical Scribe Specialists
  • Modoc Charter School

Job Titles Held:

  • Physician Engagement Specialist
  • Clinical Support Specialist
  • Surgery Coordinator
  • Certified Medical Scribe Trainer

Degrees

  • Bachelor of Science : Health Information Technology
    Achieved : Medical Coding/Billing Certification
    Achieved : CMSS Certificate
    Achieved : High School Diploma

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