Physical Therapy Support Specialist /Referral Coordinator Resume Example US Healthworks/Concentra Urgent Care

PHYSICAL THERAPY SUPPORT SPECIALIST /REFERRAL COORDINATOR

Professional Summary

Highly qualified accomplished, bilingual, and energetic Referral Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of referral process flow. Motivated to learn, grow and excel in Worker's Compensation industry.

Skills

Flexibility
Initiative
Strong Communication Skills
Team Player
Note Taking and Documentation
Multi-Line Telephone Operation
Accurate Documentation
Scheduling
Patient Care
Patient Contact

Data Entry
Scheduling Software
Pre-authorizations
Appointment Reminders
Appointment Scheduling
Admitting processes
Organization
Customer service
First Aid/CPR

Work History

Physical Therapy Support Specialist /Referral Coordinator, 01/2016 to Current
US HealthWorks/Concentra Urgent Care – Stockton, CA

Review initial referral request for therapy services.
Review PT/Chiro Authorizations.
Contact appropriate payor (employer/insurance carrier) to obtain authorization for requested Therapy Services / Orthopedic Services .
Submit required documentation to payor to assist in authorization process.
Notify the patient of the scheduled therapy appointment(s).
Check-In/Check-Out therapy patients.
Charge out patients.
Call patients daily to remind them of their scheduled appointment for the next day.
Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.
Perform Human Performance Evaluation (HPEs).
Maintain inventory of therapy supplies / weekly.
Provide excellent customer service to all patients, clients, and peers.
Dedicated to exceeding customer and patient expectations.
Provide and excellent, compassionate, and warm patient experience regardless of patient volume.
Ability to manage time, prioritize and multi-task in a busy environment.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Organized clinical documentation, treatment plans, and referrals.
Preserved and prepared reports and treatment records.
Maintained excellent attendance record, consistently arriving to work on time.

Call Center Customer Service Representative, 04/2013 to 01/2016
Communication Services For The Deaf (CSD) – Stockton, CA

Receiving inbound calls and making outbound calls.
Inputting information in computers.
Troubleshooting phone equipment.
Providing customer service to customers with disabilities.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers how to use company systems, complete forms and obtain desired services.
Resolved customer complaints and addressed emergency requests and needs.
Initiated termination of customer contract upon request.

Medical Assistant Intern, 04/2012 to 05/2012
Big Valley OB/GYN – Stockton, CA

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Reported back to instructor and management to receive day-to-day tasks and responsibilities.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Assisted physicians in follow-through of care.
Welcomed patients and inquired about wellbeing since last treatment.
Collected and documented patient medical information such as blood pressure and weight.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Sanitized, restocked and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Created and prepared patient charts accurately for clinics and medical professionals.

Education

Medical Assistant Certificate: Medical Assisting, 06/2012
Carrington College - Stockton, CA

High School Graduate: 05/2011
Weber Technical Institute - Stockton, CA

Resume Overview

Companies Worked For:

US HealthWorks/Concentra Urgent Care
Communication Services For The Deaf (CSD)
Big Valley OB/GYN

School Attended

Carrington College
Weber Technical Institute

Job Titles Held:

Physical Therapy Support Specialist /Referral Coordinator
Call Center Customer Service Representative
Medical Assistant Intern

Degrees

Medical Assistant Certificate : Medical Assisting , 06/2012
High School Graduate : 05/2011

Physical Therapy Support Specialist /Referral Coordinator Resume Example

Resume Score: 80%

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