To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Skilled in patient relations
Records management specialist
Flexible and Adaptable
Attention to Detail
Good Telephone Etiquette
First Aid/CPR
Training and Development
Multitasking Abilities
Work History
Physical Therapy Support Specialist , 12/2020 to Current Lifespan Corporation – Portsmouth, RI,
Increased customer satisfaction by resolving issues.
Collaborated with team members to achieve target results.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Prepared and administered medications to alleviate patient symptoms.
Called and faxed pharmacies to submit prescriptions and refills.
Received, recorded and filed medical payments by check, cash and credit card.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Received and routed laboratory results to correct clinical staff members.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained pre- and post-treatment vital signs and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
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Pharmacy Technician, 02/2009 to Current Change Healthcare Inc. – Knoxville, TN,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
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