Reliable worker with background in operating cash registers, stocking merchandise and keeping areas organized. Highly motivated, proactive and punctual with a team-oriented mentality. Dedicated employee known for punctuality, work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference. Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Associate of Applied Science: Micro Computer Support Specialist, Expected in 05/2008 Black Hawk College - Moline, IL, GPA:
GED: , Expected in 07/2002 Southeastern Community College - West Burlington, IA, GPA:
Experience
Photo Lab Technician, 05/2020 to 08/2020 New York University – Brooklyn, NY,
Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
Manipulated digital images through advanced computer skills, including video editing and image retouch and design and owned technical quality of final output.
Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Supported special projects upon request from the department manager.
Completed daily checklists to maximize the efficiency of photo department operations.
Assisted customers with design projects that would be completed in the photo lab.
Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
Hotel Manager, 04/2014 to 05/2020 Penn National Gaming – Columbus, OH,
Provided end-of-month audits of the resort to upper management as required.
Managed team of four front desk agents, supervising personnel in issue resolution and process.
Supervised daily operations of brand new, 110-room hotel with staff of 12 employees.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
Assisted guests at check-in, providing information on various services within the hotel.
Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Fuel Station Attendant, 04/2012 to 03/2014 Giant Eagle, Inc. – Verona, PA,
Inspected identification to determine proper age of customers for alcohol and cigarettes.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Processed gas and amenities payments.
Sold store items and vehicle services to customers.
Checked gas dispensers for leaks or malfunctions and repaired faults.
Prepared daily records of food and gas sales and balanced register drawers.
Refilled outdoor window maintenance stations with cleaning supplies and items.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Attended to gas spills and accidents promptly and according to established guidelines.
Answered customers' questions and addressed problems and complaints in person and via phone.
Resolved all customer issues to maintain high standards of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Responded to questions about local area and company services.
Maintained cleanliness, neatness and organization of all areas.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
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