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Pet Counselor Resume Example

Resume Score: 80%

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PET COUNSELOR
Summary

Responsible and friendly Sales Associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Service-driven professional with 2-year background in customer service. Hardworking and reliable Team member with strong ability in sales and customer service. Offering problem solving, Leadership and teamwork. Highly organized, proactive and punctual with team-oriented mentality. Energetic Sales Associate ready to drive customer satisfaction and increase sales for stores. Provides knowledgeable , friendly advice about Products and services. Dedicated to driving conversions via amiable interactions and professional guidance.

Skills
  • Issue and conflict resolution
  • Sales Techniques
  • Supervision
  • Team building
  • Team management
  • Quality control
  • POS system operation
  • Payment processing
  • Cash register operation
  • Staff leadership
  • Training
  • Sanitation
  • Problem resolution
  • Customer service
  • Shift checklists
  • Team-oriented
  • Staff training and development
  • Employee training
Experience
10/2020 to Current
Pet CounselorPetland － Dayton, Ohio
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Communicated with customers about PetLand offerings, including policies, restrictions and refund policies.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
07/2019 to 09/2020
ManagerCoreLife Eatery － Centerville, Ohio
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Answered phone calls to assist customers with questions and online orders.
07/2018 to 07/2019
Shift SupervisorWhich Wich － Centerville, Ohio
  • Collaborated with team members to improve performance and implement training updates.
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Resolved customer complaints and reported issues to senior management.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Handled over $200 worth of cash and card transactions daily with accuracy and efficiency.
  • Supervised team of 3-6 employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
05/2020
High School DiplomaBellbrook Highschool － Bellbrook, OH
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Resume Overview

Companies Worked For:

  • Petland
  • CoreLife Eatery
  • Which Wich

School Attended

  • Bellbrook Highschool

Job Titles Held:

  • Pet Counselor
  • Manager
  • Shift Supervisor

Degrees

  • High School Diploma

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