To whom it may concern: I am interested in the position you have available. I have several years of reception experience, including working in a busy work environment with multiple phone lines and a large professional staff, while maintaining a clear head and positive attitude. In addition to my extensive receptionist experience, I have strong communication, customer service, office, and administrative skills. Compassionate Pet Sitter with 8 years providing in-home care to dogs, cats, birds and other animals. Exceptional skill in relieving pets' anxiety and setting them at ease. Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals. Talented and compassionate Dog Trainer with extensive knowledge of animal psychology and a background in multiple training techniques. Dedicated to working with animals to resolve behavior issues effectively and humanely. Emergency animal care professional equipped with the medical background and love for animals necessary to respond to crisis events effectively. Compassionate pet care tech. focused on providing the best animal care possible. Brings medical knowledge from coursework in veterinary studies. Gentle animal care professional specializing in caring for less commonly owned pets such as chinchillas and ferrets. I have experience with a few different software programs, including Microsoft office and QuickBooks, as swell as avimark My background and skills make me an excellent candidate for this position. Thank you for your consideration, I look forward to hearing from you to arrange an interveiw. Chelsea Chrismon
Positive reinforcement expert Front desk training
Complex problem resolution
Understands various learning styles
Strong work ethic
Responsible and reliable
Clear-headed under pressure
Physically strong and agile
Strong time management
Canine First Aid
Adaptable and flexible
Recording and charting procedures
Use of muzzles and restraints
Nutritional and dietary analysis
Patient and reliable
Coaching and training techniques
Fostering and adoptions
Animal shelter volunteer
8 years of experience providing customer support in busy call center environments.
An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
problems creatively, and use tact and diplomacy to find common ground and achieve win-win
Recognized by managers for detail orientation and multitasking abilities
Proven history of being able to balance competing priorities and tight deadlines
Developed a reputation for quality of work and timely completion of projects
Completed Customer Service Level II hospitality training
Positive reinforcement expert
Strong work ethic
Companion animal behavior specialist
Clear-headed under pressure
Physically strong and agile
Strong time management
pet care tech. July 2015 to April 2016sanford oaks animals clinic － Arlington, TX
Managed daily office operations and maintenance of equipment.
Received and screened a high volume of internal and external communications, including email and mail.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Posted open positions on company and social media websites.
Facilitated working relationships with co-tenants and building management.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Served as central point of contact for all outside vendors needing to gain access to the building.
Handled all media and public relations inquiries.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
kennel tech/vet tech 06/2015 to 02/2016 sanford oaks animal clinic Arlington, TX Checked animals' temperature, heart rate and lung sounds.
Monitored animals undergoing treatment for changes and signs of improvement.
Performed venipunctures and dressed animals' wounds.
Supervised a 2-doctor animal hospital, including the 24-hour emergency critical care service.
Restrained and managed scared and active animals.
Monitored animals recovering from surgery and notified veterinarian of any changes.
Assisted customers by phone, including scheduling appointments and treatments.
Administered vaccines to animals and delivered blood and lab results.
Administered medicine to animals and monitored health following treatment.
Collected tissue, feces, blood and urine samples for examination and analysis.
Prescribed medications to sick and injured animals to resolve health problems and ease pain.
Vaccinated animals and administered medications orally and intravenously.
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Educated the community about responsible pet ownership and wildlife care.
Educated the public about diseases that are spread from animals to humans.
Inoculated animals against various diseases such as rabies and distemper.
Prepared and reviewed records and consent forms.
Prepared and labeled medications sent home with patient and informed client of administration techniques.
Organized, labeled and restocked supplies and pet food.
Completed admission records, including statements made by client concerning patient's problems and history.
Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
Collected urine by expression cystocentesis, or catheterization.
Administered and applied treatments, drugs, oxygen therapy, medications and immunological agents.
Sutured cutaneous and subcutaneous tissues, gingiva and oral mucous membranes.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Performed physical examinations and record case history, weight, temperature and other vitals.
0-1/2015 ablek9 rendon, TX Trained German shepherd, Belgian malinois, and Dutch shepherds using knowledge of breed characteristics, as well as the unique needs of each particular animal.
Consulted with owners and made recommendations on the individual grooming needs of their pets.
Tailored salon services to breed appearance standards, especially for show pets.
Prioritized animal safety and comfort at all times.
Promoted skin and coat health through regular grooming.
Trimmed and styled animal coats according to owner instructions and breed standards.
Conducted physical exams and other routine health care procedures.
Cared for animals with special medical needs, including diabetes.
Developed humane training solutions to address animal behavior problems.
Set up and verify the functionality of safety equipment.
Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Conducted physical exams and other routine health care procedures. Cared for animals with special medical needs, including diabetes. Developed humane training solutions to address animal behavior problems. Conducted physical exams and other routine health care procedures. Promoted skin and coat health through regular grooming.
Prioritized animal safety and comfort at all times. Consulted with owners and made recommendations on the individual grooming needs of their pets.
Trained german shepherds, Belgian malinois, and dutch shepherds using knowledge of breed characteristics, as well as the unique needs of each particular animal.
Transported animals throughout the grooming facility. Gave medical baths when prescribed by a veterinarian.
Identified and reported signs of illness in dogs during bathing and grooming.
Walked large dogs and restrained physically strong or aggressive dogs.
Developed long-term relationships with clients and bonded with their animals through regular contact.
Conducted animal training programs for competitions and for obedience purposes.
shift leadrer, pet care tech., basic CGC trainer, grooming March 2009 to June 2015 Country Acres Kennels － Arlington, Texas
Educated the public about diseases that can be spread from animals to humans.
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training Educated community in responsible pet ownership and wildlife care.
Adhered to high standards of safety, cleanliness and professionalism Achieved detailed grooming including eye care, cleaning wrinkles and dental care and applying bows and bandanas.
Assisted veterinarians in examining animals.Monitored animals' recovering from surgery and notified veterinarians of any changes.
Restrained animals during veterinary procedures Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Hostess/ waitress July 2008 to August 2010Texas Land and Cattle － Bedford, Texas
Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Quickly and courteously resolved all guest problems and complaints.Enforced appropriate work-flow and quality controls for food quality and temperature.Displayed a positive and friendly attitude towards customers and fellow team members.
High School Diploma : vet tech., 2009Tarpon Springs High school Tarpon springs － Florida, USA
Coursework in Animal Psychology
Coursework in Animal Husbandry and Animal Nutrition
Associate of Occupational Studies : Veterinary TechnologyVeterinary Technology
Associate of Science : Veterinary TechnologyVeterinary Technology
Associate of Applied Science : Veterinary Science Technology
Veterinary Science Technology
Attended Dog Handling workshop
Associate of Applied Science : Animal Health
Groomed up to 60 dogs and cats per day.
Trained and showed a German shepherd who won first and second place in the k-9 pro sports competition Fed and cared for up to 20 cats per week while their owners were traveling.
Supervision Supervised team of three or more staff members.
Protective Services Applied safety procedures and policies as outlined in Department Safety Manual.
Sales Consistently generated additional revenue through skilled sales techniques.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
agile, scheduling appointments, balance, call center, catheterization, central point of contact, coach, Coaching, color, oral, Computer-literate, Conflict resolution, critical care, client, Customer Service, customer support, Dependable, diabetes, Dutch, email, environmental compliance, faxes, First Aid, forms, German, Listening, Director, materials, meetings, access, mail, office, win, multitasking, personnel, policies, problem resolution, protocols, Psychology, public
relations, Public speaking, quality, Reading, receptionist, Recording, safety, Sales, spreadsheets, Strategic, Strategic planning, surgery, telephone, phone, therapy, time management, treatment plans, unique, vaccines, venipunctures, vital signs, websites, work-flow, wounds
shift leadrer, pet care tech., basic CGC trainer, grooming
High School Diploma : vet tech. , 2009 Associate of Occupational Studies : Veterinary Technology Associate of Science : Veterinary Technology Associate of Applied Science : Veterinary Science Technology Associate of Applied Science : Animal Health
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