Pet Care Specialist Resume Example Red Dog

PET CARE SPECIALIST

Professional Summary

Over 2 years of experience in retail and over 4 years of experience in animal care. Excellent reputation for resolving problems and improving customer satisfaction. Effective at using diverse styles to complete writing assignments within tight deadlines. Works effectively in both remote or office environments.

Skills

Customer service and assistance
Kind customer engagement
Critical thinking Analytical skills
Recordkeeping
Animal behavior knowledge and restraint

Safety and compliance
Equipment monitoring
Product and Service Sales
Product Sales
Basic Microsoft skills

Work History

06/2019 to CurrentPet Care SpecialistRed Dog | Springdale, OH

Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Worked 6 to 8-hour shifts with oversight of up to 90 animals in kennels or holding pens.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Maintained clean and organized boarding areas to promote animal wellbeing.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Kept animals clean and free of contaminants to promote optimal health.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Boosted animal health for dogs and cats by carrying out optimal feeding and watering schedule.

09/2016 to 12/2018Retail Sales AssociatePetSmart | Fairfield, OH

Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Boosted animal health for animals under the store's care by carrying out optimal feeding and watering schedule.
Kept animals clean and free of contaminants to promote optimal health.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported efficient and timely replenishment of sales floor merchandise.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Assisted customers by answering questions and fulfilling requests.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Increased sales by offering advice on purchases and promoting additional products.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Assisted customers with locating and choosing merchandise in any store department.

04/2016 to 09/2016Ride OperatorKings Island | Mason, OH

Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Operated rides and attractions according to written guidelines to reduce injuries.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Assisted customers in entering and exiting rides, providing balance support and general directions.

Education

05/2016High School DiplomaFairfield Senior High School, Fairfield, OH

Expected in 12/2021Bachelor of Arts | English StudiesMiami University, Hamilton, OH

Minored in Film Studies

Resume Overview

Companies Worked For:

Red Dog
PetSmart
Kings Island

School Attended

Fairfield Senior High School
Miami University

Job Titles Held:

Pet Care Specialist
Retail Sales Associate
Ride Operator

Degrees

05/2016 High School Diploma
Expected in 12/2021 Bachelor of Arts | English Studies

Pet Care Specialist Resume Example

Resume Score: 80%

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