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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Passionate animal care professional, with 8 years of experience in the field. Accomplished Manager dedicated to providing top notch customer service, with a positive attitude. As well as, oversight of staff and duties, while managing animal needs with care and compassion. Committed to the well-being of pets and peace of mind of owners. Well organized, hardworking, and consistently delivers quality service and high level of excellence in animal care.

Skills
  • Animal handling
  • Dog behavior insight
  • Customer service
  • Staff management and supervision
  • Managing Appointments
  • Basic dog grooming
  • Planning and organization
  • Professional telephone demeanor
Education
Columbus State Community College Columbus, OH Expected in Associate of Arts : In Progress (Not Currently Attending) - GPA :
Treca Digital Academy Columbus, OH, Expected in 06/2014 High School Diploma : - GPA :
Work History
Vca Antech, Inc. - Pet Care Specialist
Latham, NY, 09/2016 - Current
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Coordinated with clients for scheduling services and payment processing.
  • Went over available services, outlined costs and determined needs of all animals.
  • Improved health of pets by advising owners on optimal approaches.
  • Fed, walked and cared for dogs and cats and followed instructions for dietary and medication needs.
  • Developed strong personal relationships and trust with each dog or cat.
  • Supported animal wellbeing by considering physical and mental health needs.
Care Advantage Inc - Manager
Hampton, VA, 02/2015 - 07/2019
  • Oversaw staff to ensure duties were performed safely and effectively.
  • Answered numerous phone calls a day from pet owners, answered their questions, booked appointments, and took notes.
  • Performed pet intake to gain information concerning health, behaviors, potential allergies and other details for complete records.
  • Booked all boarding, daycare, and grooming services, and input them into Kennel Connection.
  • Greeted pet owners daily, and spoke to them regarding services and pricing.
  • Conducted behavioral assessments for new clients by evaluating their dogs temperament.
  • Developed client relationships through careful listening and a positive attitude. Resulting in repeat business.
  • Accomplished multiple tasks within established timeframes.
  • Alerted owners immediately of any health or behavior concerns.
  • Managed up to 100 dogs at once, of all breeds and sizes, providing attentive care to ensure happiness and safety.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Delivered continuous focus and attention to promoting high level of care and oversight.
  • Lifted dogs of varying weights and breeds for bathing and grooming services.
  • Ushered pets to holding kennels or group play areas.
  • Carefully clipped and dremeled nails, using gentle approach for anxious pets.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
  • Followed effective process for bathing dogs to remove dirt, loose hair, and hair mats.
  • Relieved boredom and stress of being home alone by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues.
  • Checked dogs for injuries prior to and after grooming sessions.
Trugreen - Dog Handler
Eldridge, IA, 06/2014 - 01/2015
  • Supervised 40-60 dogs per day.
  • Monitored playgroups for negative behaviors in order to maintain safety of pet participants.
  • Collected animal waste produced in daycare and discarded in trash or approved receptacles.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Worked 6 to 8-hour shifts with oversight of various dog breeds and temperaments.
American Veterinary Group - Kennel Assistant
Cleburne, TX, 02/2014 - 06/2014
  • Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
  • Monitored and maintained the food and water of boarded animals according to animal dietary health guidelines.
  • Ensured sanitary conditions for animals by cleaning living spaces and cages according to Ohio health code guidelines.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Exercised the dogs daily, including walks and play time.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Performed basic grooming for boarded and hospitalized animals.

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Resume Overview

School Attended

  • Columbus State Community College
  • Treca Digital Academy

Job Titles Held:

  • Pet Care Specialist
  • Manager
  • Dog Handler
  • Kennel Assistant

Degrees

  • Associate of Arts
  • High School Diploma

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