Passionate animal care professional, with 8 years of experience in the field. Accomplished Manager dedicated to providing top notch customer service, with a positive attitude. As well as, oversight of staff and duties, while managing animal needs with care and compassion. Committed to the well-being of pets and peace of mind of owners. Well organized, hardworking, and consistently delivers quality service and high level of excellence in animal care.
Skills
Animal handling
Dog behavior insight
Customer service
Staff management and supervision
Managing Appointments
Basic dog grooming
Planning and organization
Professional telephone demeanor
Education
Columbus State Community CollegeColumbus, OHExpected in – –Associate of Arts:In Progress (Not Currently Attending) - GPA:
Treca Digital AcademyColumbus, OH, Expected in 06/2014 – –High School Diploma: - GPA:
Work History
Vca Antech, Inc. - Pet Care Specialist Latham, NY, 09/2016 - Current
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Coordinated with clients for scheduling services and payment processing.
Went over available services, outlined costs and determined needs of all animals.
Improved health of pets by advising owners on optimal approaches.
Fed, walked and cared for dogs and cats and followed instructions for dietary and medication needs.
Developed strong personal relationships and trust with each dog or cat.
Supported animal wellbeing by considering physical and mental health needs.
Care Advantage Inc - Manager Hampton, VA, 02/2015 - 07/2019
Oversaw staff to ensure duties were performed safely and effectively.
Answered numerous phone calls a day from pet owners, answered their questions, booked appointments, and took notes.
Performed pet intake to gain information concerning health, behaviors, potential allergies and other details for complete records.
Booked all boarding, daycare, and grooming services, and input them into Kennel Connection.
Greeted pet owners daily, and spoke to them regarding services and pricing.
Conducted behavioral assessments for new clients by evaluating their dogs temperament.
Developed client relationships through careful listening and a positive attitude. Resulting in repeat business.
Accomplished multiple tasks within established timeframes.
Alerted owners immediately of any health or behavior concerns.
Managed up to 100 dogs at once, of all breeds and sizes, providing attentive care to ensure happiness and safety.
Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Delivered continuous focus and attention to promoting high level of care and oversight.
Lifted dogs of varying weights and breeds for bathing and grooming services.
Ushered pets to holding kennels or group play areas.
Carefully clipped and dremeled nails, using gentle approach for anxious pets.
Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
Followed effective process for bathing dogs to remove dirt, loose hair, and hair mats.
Relieved boredom and stress of being home alone by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues.
Checked dogs for injuries prior to and after grooming sessions.
Trugreen - Dog Handler Eldridge, IA, 06/2014 - 01/2015
Supervised 40-60 dogs per day.
Monitored playgroups for negative behaviors in order to maintain safety of pet participants.
Collected animal waste produced in daycare and discarded in trash or approved receptacles.
Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
Worked 6 to 8-hour shifts with oversight of various dog breeds and temperaments.
American Veterinary Group - Kennel Assistant Cleburne, TX, 02/2014 - 06/2014
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Monitored and maintained the food and water of boarded animals according to animal dietary health guidelines.
Ensured sanitary conditions for animals by cleaning living spaces and cages according to Ohio health code guidelines.
Followed all pet care instructions, including dietary needs and medication regimens.
Exercised the dogs daily, including walks and play time.
Completed animal intakes to board animals, labeling all home items and toys properly.
Performed basic grooming for boarded and hospitalized animals.
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