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Personal Service Attendant Resume Example

Resume Score: 80%

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AS
PERSONAL SERVICE ATTENDANT
Professional Summary

Communicative waitress dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 10 years of experience serving up to 30 dinner guests at 4 star restaurant. Attentive Waitress with superior knowledge of fine dining and dedication to fantastic dining experiences. Trained in POS systems and proper serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Work History
Alpine House - Personal Service Attendant Joseph, OR 11/2019 - 12/2019
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Cared for personal needs of elderly residents with kindness and followed state set guidelines in proper manner
  • Prepared cafeteria for each meal , set tables , cleaned after meals to appropriate sanitized standards. Washed dishes and served residents there meals some having specific diets and allergies
  • Showered and dressed as well as preparation for bed
  • Assisted in bathroom needs with dignity and respect
  • I as well took residents to appointments many hours away, stayed the night and took care of all needs on trip including medications and transfers from car to wheelchair
Marion Estates - Medication Technician Sublimity, OR 02/2016 - 06/2019
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies
  • Turned and re-positioned patients to prevent bedsores
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress
  • Reviewed patient progress to document effects of any prescribed medication
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Researched and compiled statistical data to support cost control and care improvement initiatives
  • Interacted and communicated easily with department personnel and public
Joseph Grocery - Cashier Joseph, OR 01/2005 - 01/2019
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed and resolved differences between accounting information and cash drawer
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
  • Assisted customers with special services, account updates and promotional options
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Wallowa Lake Lodge - Waitress Joseph, OR 02/2006 - 08/2009
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Accomplishments
  • Supervised team of 5 staff members
  • Selected as primary caterer for elite establishments and local government agency events
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness
  • Documentation - Ensured charting accuracy through precise documentation
  • Family Support - Provided support to families through education on procedures, regimens, prevention and care
Skills
  • Personalized customer service
  • Personal service background
  • Adept in personal service
  • Personal service experience
  • Patient-focused quality service
  • Regulatory compliance
  • Privacy and confidentiality
  • Patient assessments
  • Charting and clinical documentation
  • Records review
  • Professional bedside manner
  • Palliative care awareness
  • Foley catheter insertion/removal
  • Positive behavior modeling
Education
06/1998 Cascade Senior High School Turner, OR High School Diploma
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Resume Overview

Companies Worked For:

  • Alpine House
  • Marion Estates
  • Joseph Grocery
  • Wallowa Lake Lodge

School Attended

  • Cascade Senior High School

Job Titles Held:

  • Personal Service Attendant
  • Medication Technician
  • Cashier
  • Waitress

Degrees

  • High School Diploma

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