Permit Technician Resume Example Company Name - South San Francisco, California

PERMIT TECHNICIAN

Professional Summary

Enthusiastic multi-talented individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Trained with real world retail management experience alongside technical office work. Education focused in a concentration in Digital Media alongside a foundation in Communications.

Skills

Community relations
System enhancement
Data collection and analysis
Customer service
Data analysis
Retail sales
Sales support
Customer retention
Accela experiance
Merchandising operations
Marketing strategy

Developing brand messaging
Strategic Selling
Process and procedure development
Sales budget management
Recordkeeping
Standards compliance
Retail services
Data entry
Sales team development
Hiring

Work History

Permit Technician, 02/2018 to 09/2019
Company Name – City, State

Worked within the County of San Mateo Planning and Building Department to receive, distribute, and route Building permit applications, as well as plans, from property owners, contractors, architects and their agents to various departments for review.
Worked alongside Electrical Engineers, Structural Engineers, Civil Engineers, Geotechnical Engineers, as well as County Planners and County Inspectors.
Assisted the public in opening, curating, and issuing Building permits.
Received and supervised payment from applicants in the permitting process, in excess of tens of thousands of dollars.
Utilized programs such as Excel, GIS, Okta, and Accela in day-to-day operations.
Served as informational resource for community, answering questions about Building ordinances and policies and addressing questions and complaints.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

1st Assistant Manager, 07/2017 to 02/2018
Company Name – City, State

Served as First Assistant Manager, with majority of position held as acting Store Manager.
Managed payroll
Scheduling employees
Managing sales sales floor
Assigning roles and assignments to Sales Associates.
Practiced customer service in resolving issues with customers, and executing strategies to build sales.
Taught customer service strategies to Sales Associates, as well training to company policy and expectations.
Managed sales reports, as well as other record keeping duties to ensure store was on track with maintaining sales expectations.
Successfully managed sales gains on retail location above company expectations.
Planned marketing initiatives and leveraged referral network to promote business development.
Maintained store equipment, including computers, printers and fax machines.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Communicated best practices among on-site and external personnel to align efforts and goals.

2nd Assistant Manager, 02/2017 to 07/2017
Company Name – City, State

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Trained newly hired Sales Associates in sales techniques, customer service and operations, bolstering job expertise within 3 weeks.
Answered questions about store policies and concerns to support positive customer experiences.
Exceeded sales goals and accomplished business objectives by inspiring staff andpromoting target products.
Educated customers on promotions to enhance sales.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Education

Bachelor of Arts: Film/Digital Media- Concentration in Digital Media, Expected in 05/2021
University of California - Santa Cruz - City

Associate of Arts: Communication Studies, 05/2018
Skyline College - City, State

Accomplishments

Listed on Dean's List for Skyline College in Spring of 2019 for achieving academic excellence.

Affiliations

Member, Phi Theta Kappa chapter:Beta Theta Omicron, 2016 to Current
Honors Society

Additional Information

Bilingual in both Spanish and English.

Resume Overview

School Attended

University of California - Santa Cruz
Skyline College

Job Titles Held:

Permit Technician
1st Assistant Manager
2nd Assistant Manager

Degrees

Bachelor of Arts : Film/Digital Media- Concentration in Digital Media , Expected in 05/2021
Associate of Arts : Communication Studies , 05/2018

Permit Technician Resume Example

Resume Score: 80%

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