performance consultant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Skilled Performance Coach and Author with 15 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development. Exceptionally versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate, empathetic and energetic with in-depth understanding of what coaching processes.

  • Nationally Recognized, "Person of Excellence of the Year"
  • 'Texan with Character' CBS
  • PBS Author Spotlight
  • Top 8 Influencers of Dallas
  • ABC Philanthropic Spotlight
  • Dallas Weekly Newspaper Spotlight
  • Organized and detailed oriented, mission-driven, and self-directed
  • Relationship building
  • Adaptable and proactive
  • Group teaching
  • Public Speaking
  • Consulting
  • Community outreach
  • Group and individual instruction
  • Efficient in time management, planning, and administrative management
  • Teamwork/Collaboration
  • Passionate communicator with excellent interpersonal skills
  • Curriculum delivery
  • Workshop Coordination
  • Strategic Planning
  • Verbal and written communication
Work History
Performance Consultant , 06/2012 to Current
Capital City Bank GroupCross City, FL,
  • Researched and implemented new improvement systems and methodologies, which increased operational efficiency
  • Assessed performance in relation to goals and made recommendations to promote continuous improvements
  • Identified student/employee barriers to self-sufficiency and created strategies for improvement
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Led, designed and implemented training programs and initiatives which contributed to significant increase in productivity and performance
  • Skillfully developed departmental goals, objectives, standards of performance, and procedures
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
  • Boosted performance of clients by devising strategic personal coaching programs.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
Facilitator, 06/2007 to Current
Rutgers UniversityNew Brunswick, NJ,
  • Taught more than 25 classes or workshops to date
  • Developed curricula, instructions, documentation and written assessments for Think.Love.Smart programs such as Life Skills Training, Think Beyond Program, and College & Career Programs
  • Led activities that developed students' physical, emotional and social growth
  • Conducted community workshops to educate, empower and equip individuals with vocational readiness with confidence and goal setting skills
  • Facilitated healthy dialogue to broaden perspectives and embrace cultural differences
  • Conducted workshops employees to learn how to leverage their natural gifting to improve job skills and career success
  • Enhanced leadership abilities and expertise by delivering forward-thinking training in the workplace.
  • Collaborated with companies, organizations and individuals to identify areas in need of improvement and implement solutions.
  • Enhanced employee and employer satisfaction and productivity by resolving workflow and downtime issues.
Executive Director, 06/2011 to Current
University Of CaliforniaRiverside, CA,
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Promoted mission of organization via successful community outreach and marketing strategies
  • Recruited new members by networking at community events and distributing promotional materials to attendees
  • Updated and maintained mentorship membership database on consistent basis
  • Orchestrated positive media coverage and business partnerships as the public face of Think.Love.Smart
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions
  • Oversaw professional social media messaging through content development, follower engagement, social listening, and trend analysis
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and successful fundraising
  • Performed various administrative functions, including filing paperwork, bookkeeping, creating advertisements, marketing, web and graphic designs, campaigns and strategies
Instructor, 03/2008 to Current
Taylorville Memorial HospitalForsyth, IL,
  • Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance based on Think.Love.Smart Initiatives
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning
  • Improved student understanding by efficiently managing teaching materials and answering students' inquiries
  • Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement
  • Engaged students with insightful and compelling classroom discussion of relevant topics to boost student learning and retention
  • Used lectures, discussions and demonstrations to increase learning and classroom success
  • Developed curricula, instructions, documentation and written assessments for Think.Love.Smart programs and initiatives
  • Initiated new learning methods, promoting total student comprehension while curbing learning time.
Master of Science: Strategic Management in Communications, Expected in to Purdue University - West Lafayette, IN
Bachelor of Science: Organizational Leadership, Expected in to Southern Nazarene University - Bethany, OK
  • Toastmasters
  • Junior League of Dallas
  • Bush Presidential Center
  • Hopeful Solutions
  • Sacramento Black Chamber of Commerce
  • The Black Child Legacy
  • National Basketball Association
  • Legacy Counseling Center
  • Powerhandz
  • William Jessup University
  • University of North Texas
  • The Dean Group

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Resume Overview

School Attended

  • Purdue University
  • Southern Nazarene University

Job Titles Held:

  • Performance Consultant
  • Facilitator
  • Executive Director
  • Instructor


  • Master of Science
  • Bachelor of Science

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