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Performance Assessment Representative Resume Example

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PERFORMANCE ASSESSMENT REPRESENTATIVE
Summary
Business and Industry Analyst with management experience and exceptional people skills. Versed in human resources and quality control. Desires a challenging role as a material analyst.
Skills
  • Lean Six Sigma
  • Quick learner
  • File/records maintenance
  • Reports generation and analysis
  • Benefits administrator
  • MS Office
  • Strategic thinker
  • Exceptional communicator
Experience
September 2016
to
Current
Department of the NavyGreat Lakes, ILPerformance Assessment Representative
Performs periodic sampling of service contract performance; documents and maintains records of monthly assessments.
Acts as a liaison between customers and contractors to ensure all performance meets satisfactory standards. Recommends withholding and deductions for non-performance and non-compliance of contract specifications.
Conducts safety reviews for contractors; ensures employees are following all safety precautions in accordance with the Army Corps of Engineers EM 385-1-1 and OSHA regulations.
Coordinates funding requests and execution of service contract modifications; resulting in over $200K contract changes for various Naval Station Great Lakes customers.
Assists with contract kick-off actions for new contract option years to include changes to contract specifications, gathering information from subject matter experts, and completing cost-break outs for services based on customer requirements.
Reviews contractor and subcontractor proposals for task orders and modifications to service contracts; ensures all information is detailed and correct for submission to the technical review department.
Participated in a Technical Evaluation Board to select a refuse prime contractor. Evaluated contractor proposals to recommend best fit and best cost benefit to the government resulting in the successful award of a $10 million dollar contract with no break in service.
April 2016
to
September 2016
Department of the NavyGreat Lakes, ILOffice Automation Assistant
Managed daily administrative tasks for 12 supervisors within Naval Facilities Command
(NAVFAC), providing vital information about programs and policies affecting employees.
Maintained highest confidentiality of sensitive information, complies regularly with Privacy Act guidelines.
Ensured accurate accountability of employee time cards, manages overtime reports in accordance with union requirements.
Managed training administration by recording completed training information, ensures employees are compliant with medical, hands-on, and web-based training; coordinates with various internal and external agencies and personnel to maintain over 90% compliance across command.
Has demonstrated a proven ability to handle multiple competing priorities in an effective manner.
September 2015
to
April 2016
Social Security AdministrationChicago, ILCustomer Service RepresentativeCompleted the Social Security Administrations Customer Service Representative course, maintained an average passing score of 90% or better on module exams.
Received calls to national 800 number regarding claims for various Social Security programs, providing information on federal benefit programs.
Researched and remains current on all Social Security policy and updates ensuring all information given is accurate.
-Input leads for claims in various Microsoft systems, guards client information, and ensures confidentiality of Social Security records.
-Verified benefit claims and claim amounts, provides claim letters and information for specific clients regarding Medicare, SSI, disability, and retirement benefits.
Directed clients to all available social insurance programs ensuring awareness of assistance within their community and state.
Coordinated contact between clients and various departments of Social Security, ensuring Social Security's claim processing remained within the fastest possible time frame.
Researched possible causes of various payment affecting issues for clients, either providing them with an on the spot resolution or creating a new case for elevation to a higher authority for resolution.
May 2014
to
September 2015
JP Morgan ChaseSan Antonio, TXSenior Specialist IInterpreted federal lending laws and advises branch bankers and consumers of policies and procedures for credit card services.
Provided professional customer service through phone and e-mail based interactions in a contact center environment, maintaining a customer service score of over 95% in customer satisfaction surveys.
Obtained and managed information regarding over three million credit card accounts in various Microsoft databases.
Addressed customer and banker inquiries in a timely manner, consistently meeting or exceeding site metrics in average handle time and first person resolution.
Served as a service coach for over 200 employees within six months of employment, assisted with and provided information about policy and procedures, giving them the ability to handle customer inquiries in a proficient manner.
Trained over 30 new employees on policy and procedures and conducted various training courses on updates to policy.
Received recognition on several occasions to include Employee of the Month, MVP of the Week (x3), and Top Performing Team of the Month.
November 2007
to
November 2013
United States Air ForceRandolph A F B, TXStaff Sergeant
Served as a link between Air Force employees and headquarters level personnel, interpreted DoD policy and Air Force instructions to base level personnel; received outstanding ratings on all performance evaluations.
Planned and executed and Air Force wide webinar aimed at increasing proficiency among other personnel technicians performing human resources actions.
Supervised and trained personnel to ensure functional effectiveness, provided clear and concise instructions to subordinates, maintained accurate records of subordinate training to include OJT, formal training, and distance learning programs. During this time, my subordinates earned various awards to include Airman of the Quarter, Airman of the Year, and Personnel Manager of the Year for AF/A1.
Conducted several staff assisted visit and Inspector General inspections, recommending a proper rating for base agencies and suggesting improvements to be made in order to remain compliant.
Managed performance evaluations program for several base organizations utilizing SharePoint and Oracle; reviewed performance reports for errors, updated accurate ratings, and ensured the physical copy was maintained for Air Force members.
Developed and conducted Air Force wide webcast regarding changes to Foreign Language Proficiency Pay programs, received a letter of recognition from AF/A1 staff for excellence.
Received a 97% score on the Air Force Personnel Craftsman Career Development Course, demonstration a high level of knowledge on Human Resource Concepts.
Awarded Non-Commissioned Officer of the Quarter, July through September, 2012.
Education and Training
2017
Villanova UniversityVillanova, PA, USAMaster Certification: Six Sigma Coursework in Six Sigma Lean and Green Belt concepts.
2016
Ashford UniversitySan Diego, CA, USAMaster of Arts: Organizational Management
Completed coursework in a number business and management administration concepts to include human resource management, contract administration, financial decision making, business legal regulations, and management.
Scored in the 97th percentile for proficiency on the Peregrine Comprehensive Program exam for MBA students.
2015
Ashfor UniversitySan Diego, CA, USABachelor of Arts: Liberal ArtsCompleted coursework in human resources and strategic management concepts.
Activities and Honors
Member of Sigma Beta Delta International Honor Society.
Member of Golden Key International Honor Society.
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Resume Overview

Companies Worked For:

  • Department of the Navy
  • Social Security Administration
  • JP Morgan Chase
  • United States Air Force

School Attended

  • Villanova University
  • Ashford University
  • Ashfor University

Job Titles Held:

  • Performance Assessment Representative
  • Office Automation Assistant
  • Customer Service Representative
  • Senior Specialist I
  • Staff Sergeant

Degrees

  • Master Certification : Six Sigma
    Master of Arts : Organizational Management
    Bachelor of Arts : Liberal Arts

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