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Performance Analyst Resume Example

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PERFORMANCE ANALYST
Summary
To obtain a challenging position where I can apply my training skills and experience in a corporate environment to develop/retain talented employees and achieve business goals.
Highlights
  • Results-oriented
  • Self-directed
  • Strong problem solver
  • Self-starter
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Business writing
Accomplishments

Increased office organization by developing and maintaining a Contracts database and procedure

Developed and implemented company's first credentialing system for licensed mental health professionals


Experience
Performance Analyst
  • Lead and supported projects to improve performance, upgrade technology and create operational efficiencies.
  • Performed needs assessments, conducted research, created manuals, training tools and train-the-trainer materials.
  • Part of a team that established the internal training program for a major re-organization, including creating, developing, delivering, and evaluating technical/functional training.
Supervisor
  • Supervised 10 bond loan analysis/delivery staff.
  • Developed and implemented training programs, production standards and computerized inventory control systems.
  • Other Work Experience Prior to 1989, I worked in various mortgage loan processing, underwriting, closing, post-closing, secondary marketing and bond program positions at: Residential Funding Corporation Meritor Mortgage Corporation American National Bank.
04/1999 to 10/2008
Manager of Learning and Development WeisBuilders － Minneapolis, MN
  • Managed department supporting 250 employees in three office locations across the U.S.
  • Provided support to five Group Vice Presidents and four Corporate/Department Heads through oversight of training programs focused on developing the skills of new employees and building the skills of existing employees, including operations, compliance, leadership development, communication and new hire on-boarding.
  • Established the learning/development function for this nationwide general contractor.
  • Researched, established and facilitated leadership development program for 45 managers.
  • Wrote/maintained procedure manuals documenting job functions and computer systems.
  • Developed training materials for internal training sessions.
  • Responsible for training and supporting in-house trainers (employees responsible for providing on-the-job training for new employees and for delivering training sessions).
  • Implemented a mentor program for new employees.
  • Established an ongoing development program for all employees that defines and tracks completed continuing education hours Established the process for on-boarding new employees and created a process for training/reporting progress.
  • Facilitated needs analysis and performance improvement efforts.
  • Managed budget for company-wide internal and external training.
  • Designed/directed a LEED training program that resulted in 250% increase in accredited employees.
  • Created and implemented web-based courses on basic procedures and software for new employees.
02/1989 to 04/1999
Training SpecialistWells Fargo Home Mortgage Norwest Mortgage － Minneapolis, MN
  • Responsible for analyzing needs/finding training solutions for the Wells Fargo Home Mortgage telesales division.
  • Primary training focus: job functions, customer service, leadership development and strategies for successful self-development.
  • Designed a new employee training program.
  • Defined career paths for loans processors and closers.
  • Facilitated a telesales rep competency development program.
  • Delivered customer service training to all production employees.
  • Developed procedure manuals for loan processors and closers.
  • Created Train the Trainer sessions.
Education
1986
Bachelor of Arts Degree: JournalismUniversity of Minnesota － Minneapolis, MNGPA: GPA: 3.4Journalism GPA: 3.4
Human Performance Improvement, Training Design/Delivery, Project Management, Learning Styles, Team Building, Facilitation/Negotiation and Presentation Skills courses. Training Certifications Certified Trainer for all DDI training curriculum Franklin/Covey Writing Advantage MAGIC of Customer Service American Red Cross Babysitter's Course (volunteer)
Professional Affiliations
Memberships American Society of Training and Development - member since 1995 Construction Industry Training Resource Network - member since 2001
Skills
basic, budget, closing, Customer Service, customer service training, delivery, employee training, focus, functional, inventory control, Team Building, leadership development, MAGIC, marketing, materials, mentor, office, mortgage loan, needs analysis, Negotiation, Presentation Skills, processors, progress, Project Management, reporting, research, Training Design/Delivery, Trainer, training materials, training programs, underwriting, upgrade
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Resume Overview

Companies Worked For:

  • Builders
  • Wells Fargo Home Mortgage Norwest Mortgage

School Attended

  • University of Minnesota

Job Titles Held:

  • Performance Analyst
  • Supervisor
  • Manager of Learning and Development Weis
  • Training Specialist

Degrees

  • Bachelor of Arts Degree : Journalism
    Human Performance Improvement, Training Design/Delivery, Project Management, Learning Styles, Team Building, Facilitation/Negotiation and Presentation Skills courses. Training Certifications Certified Trainer for all DDI training curriculum Franklin/Covey Writing Advantage MAGIC of Customer Service American Red Cross Babysitter's Course (volunteer)

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