PDI Technician Resume Example
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PDI TECHNICIAN
Professional Summary
Veteran Detail Manager skilled in washing, waxing, vacuuming and conditioning vehicle and RV surfaces. Excellent communicator, decision-maker and problem-solver bringing 5 years of progressive experience in the field. Knowledgeable, hands-on manager proficient in all vehicle types, detailing options and reconditioning procedures. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Motivated in learning new trades and skills. Interested in growing career and fostering leadership capabilities.
Skills
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Work History
PDI Technician, 02/2020 to 06/2020
Lithia Motors – Hermosillo , CA
Lithia Motors – Hermosillo , CA
- Conducted 3.5 hours of tests of components and systems to evaluate performance and identify concerns on each RV.
- Executed diagnostics, troubleshooting and evaluations on both water systems and electrical systems.
- Organized work to meet demanding production goals with 90% success rate.
- Completed all job reports and logs immediately following service calls.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Managed team performance by training, mentoring, disciplining and motivating 4 employees.
- Maintained quality assurance and customer satisfaction objectives.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Detail Manager, 09/2014 to 10/2019
Lazy Days Rv – Aurora , CO
Lazy Days Rv – Aurora , CO
- Oversaw inventory, equipment maintenance and bay cleaning
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks
- Maintained documentation for areas such as orders, activities, schedules and employee performance
- Managed team of 4 personnel focused on providing expert detailing services to RV customers
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
- Reported any customer-oriented issues immediately to Shop supervisor for swift assistance and resolution
- Interacted face-to-face with customers to understand RV detailing needs and ensure quality satisfaction
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of RV
- Set up station by receiving picking and packing order and gathering packing materials
- Provided accurate measurements and estimates for all projects
- Communicated operational issues and changes to supervisor on regular basis
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained current knowledge of all facets of operations
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Trained new employees in specific job requirements
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Completed Bi-Weekly payroll for 5 employees with Infinity software and Time Sheet
- Cross-trained existing employees in order to maximize team performance
- Conducted monthly inventories of raw materials and components on work floor
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Established and maintained positive work environment to enhance retention and productivity
- Supervised 3 of employees in Delivery shop
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Served as Subject Matter Expert and main point of contact for customer satisfaction
- Provided management with feedback regarding employee performance and training needs
Cashier Sales Associate Stock, 01/2014 to 09/2014
Harbor Freight Tools – City , STATE
Harbor Freight Tools – City , STATE
- Helped customers complete purchases, including processing payments and bagging items
- Replenished inventory with focus on addressing customer needs
- Observed strict safety measures while stocking shelves to prevent falls and mishaps
- Verified invoices against delivered merchandise to check shipment accuracy
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Assisted customers by carrying packages and bags and securing purchases in vehicles
- Updated signage to reflect current prices and help promote target merchandise
- Communicated effectively with members of public in often crowded and noisy environments
- Bent, lifted, opened, and moved boxes and pallet products weighing up to 60 pounds
Education
High School DiplomaNorthridge High School - City, State
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Resume Overview
School Attended
- Northridge High School
Job Titles Held:
- PDI Technician
- Detail Manager
- Cashier Sales Associate Stock
Degrees
- High School Diploma
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