Patient Care Ambassador Resume Example
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Professional Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 6 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Work History
Jps Health Network- Patient Care Ambassador
Fort Worth , TX01/2018 - Current
Fort Worth , TX01/2018 - Current
- Worked with nurse managers and the client relations to resolve clinical problems, improve operations and provide exceptional customer service.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Supported marketing programs and campaigns with content and messaging to drive demand.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Investigated and resolved customer complaints to foster satisfaction.
- Received incoming calls and messages and addressed phone requests.
- Determined and recommended methods to address improvement opportunities.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Assisted with proactive client outreach initiatives through meeting with clients at various service points and documented client correspondence in the Outcome Management system.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from different service points, protecting company reputation and loyal client base.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Lifepoint Hospitals- Customer Service Assistant
Roxboro , NC01/2016 - 07/2017
Roxboro , NC01/2016 - 07/2017
- Responded promptly, answered and resolved customers inquiries and complains -This led to customer satisfaction due to effective and efficient communication skills and hospitality.
- Liaised with administration in:-Forwarding requests and unresolved issues to designated resources by communication and coordinating with internal department.
- Filling and storage of records involving customer interactions and actions taken.This encompassed comments, inquiries, and compliments and complains.
- Communicated directly with customers by phone, electronically or face to face in the line of duty.
- Evaluated changing factors frequently to achieve high customer satisfaction.
- Upheld inventiveness and flexibility to enable ECLOF company to remain competitive in the market.
- Dealing with variety of information at disposal to accommodate the rapidly changing customers' preferences.
- Identified and kindly notified customers of their unpaid loans by telephone to solicit payment, which improved the PAR.
- Creating a positive and impressive customer service by consistently exceeding expectations in a patient, knowledgeable and courteous manner.
- Assisted in building customer trust, loyalty and retention by exceeding standards for timelines and responsiveness.
- Management of Petty cash in liaison with the accounts office.
- I was able to steer the clearance of long term debts and reduced the overall unnecessary expenditures that were incurred.
- Delivered prompt service to prioritize customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed 15 incoming calls eachday with utmost professionalism and knowledgeable service.
- Performed data entry with Microsoft excel to record call notes, suggestions and questions.
LIGATE PHARMACY AND DOCTORS PLAZA- Customer Care/Business Sales Executive
City , STATE01/2014 - 01/2015
City , STATE01/2014 - 01/2015
- Assisted visitors in finding their way through the Pharmacy plaza.
- Worked with administration in - Ordering and restocking of medical supplies and stationery.
- Filling and storage of records involving patient's medical history and progress.
- Communicated directly with customers by phone, electronically or face to face in the line of duty.
- Drafted and posted signs and directions of instructions throughout the pharmacy.
- Dealing with variety of information at disposal to accommodate the rapidly changing customers' preferences.
- Monitoring Stock levels and advice management once re-order level is attained.
- Creating a positive and impressive customer service by consistently exceeding expectations in a patient, knowledgeable and courteous manner.
- Assisted in building customer trust, loyalty and retention by exceeding standards for timelines and responsiveness.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Investigated and resolved customer complaints to foster satisfaction.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Accomplishments
- Collaborated with team of 8 in the development of a successful customer service week in Aga Khan University Hospital
- Used Microsoft Excel to develop monthly ,quarterly and do a trend analysis of the client feedback for the management.
Skills
- Strong Problem solving /problem analysis
- Customer service orientation
- Adaptability
- Initiative
- Team Worker
- Communication skills
- Interpersonal skills
- Competitive
- Customer satisfaction
- Customer service
- Patient-focused care
- Patient care services coordination
- Patient engagement
- Following up with patients
- Patient referrals
- Healthcare administration
- Patient relations
- Patient interviews
Education
UNICAF UniversityCityExpected in 12/2023Bachelors of Business Administration:
Business Administration And Management
Business Administration And Management
Skynet Institute And Travel AgencyCity05/2013Diploma:
public Relations
public Relations
KINYUI GIRLS HIGH SCHOOLCity11/2010Kenya Certificate of Secondary Education:
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Resume Overview
School Attended
- UNICAF University
- Skynet Institute And Travel Agency
- KINYUI GIRLS HIGH SCHOOL
Job Titles Held:
- Patient Care Ambassador
- Customer Service Assistant
- Customer Care/Business Sales Executive
Degrees
- Bachelors of Business Administration : Business Administration And Management
Diploma : public Relations
Kenya Certificate of Secondary Education :
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