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Patient Ambassador Resume Example

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PATIENT AMBASSADOR
Summary

Hello! My name is Catherine Ketzscher and I am a 4th semester student and UAPTC. I do plan on graduating this year with my Associates Degree in May and I'm looking for a full time job. I currently work as a Patient Ambassador at Baptist Health in Little Rock and I'm looking for a equal or higher paying job with more hours! Before moving to work in a hospital, I worked as Cake Decorator and Manger at the Dairy Queen in Sherwood. I'm always looking for new things to learn and better ways to help out my coworkers.

Skills
  • Sanitation and cleanliness
  • Opening and closing duties
  • Professional telephone manner
  • Solid problem solver
  • Customer service best practices
  • Hiring and training
  • Employee recruitment expertise
  • Organization and prioritization
  • Supervisory skills
  • Adaptable
  • Customer-oriented
  • Stable work history
  • Navigational skills
  • Handling payments
  • Special needs clients
  • Decision-making
  • Supervision
  • General housekeeping ability
  • Reliability
Experience
Patient Ambassador, Company Name, September 2020-CurrentCity, State
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Discussed menu options with guests, took orders and provided kitchen with special dietary information.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent customerservice by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Assessed quality of food and beverage products prior to delivery.
  • Resolved guest concerns and issues quickly and effectively.
  • Followed up with guests regarding order quality to satisfaction.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Delivered food trays to customer locations on time.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Restaurant Manager, Company Name, January 2020-September 2020City, State
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
Cake Decorator, Company Name, September 2018-September 2020City, State
  • Stocked shelves and ordered inventory when product stock became low.
  • Decorated cakes for special occasions, including showers, birthdays and christenings.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Handled cash, credit card and check transactions.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Recruited, trained and supervised all bakery staff members for full integration within kitchen area.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
  • Communicated with vendors for efficient delivery of wholesale orders.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Babysitter, Company Name, October 2018-March 2020City, State
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Cared for children aged 1-11, including tasks such as feeding, dressing and directing activities.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Provided safe and efficient transportation to and from activities and events.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for up to 4 children ranging in age from 1 to 10.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Read variety of books to children to promote language development skills.
  • Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Assisted younger children with learning how to accomplish small, age-appropriate jobs.
Education and Training
Associate of ScienceHospital Facilities Administration, , , Pulaski Technical College, , CityStateExpected in May 2021
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Resume Overview

School Attended

  • Pulaski Technical College

Job Titles Held:

  • Patient Ambassador
  • Restaurant Manager
  • Cake Decorator
  • Babysitter

Degrees

  • Associate of Science

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