Reliable and hardworking Parts Specialist bringing strong sales and customer service abilities combined with expert knowledge of Automotive parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Proficient Parts Specialist familiar with a wide range of parts catalogs and computer database systems. Results-focused and outgoing with background in all models, parts and maintenance needs. Highly efficient and hardworking.
Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team.
Helpful Parts Specialist adept at recommending variety of automotive parts for projects. Maintains great relationships with customers and making recommendations for upsells. Excellent communication, marketing and customer service skills.
Hardworking and reliable, with strong work ethic. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Catalog familiarity
Coordinating paperwork
Reviewing deliveries
Forklift operation
Clean driving record
Invoice processing
Problem-solving skills
Vendor relations
Training and coaching
Organizational skills
Ordering parts
Delivery coordination
Inventory auditing
Maintenance schedules
Revenue generation
Project management
Delivery order fulfillment
Promotional planning
Complaint handling
Experience
Parts Specialist, 11/2020 to Current Joe Warren & Sons Co., Inc. – Norwood, MA,
Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Coordinated restocks by working closely with parts manager to fill critical gaps.
Updated customer and vendor accounts with each purchase to support accurate billing.
Boosted sales by capitalizing on cross-selling and upselling opportunities.
Developed strategic sales initiatives to pitch products and services.
Communicated product expertise and department process improvements to meet organizational goals.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Received, examined and reshelved returned parts.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Coordinated and executed daily parts deliveries to local businesses.
Operated point of sales and parts lookup computer systems.
Opened crates to replenish stocked items in proper aisles.
Placed inventory numbers on parts to properly identify items for counter associates.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Followed standards of care and compliance per company and legal requirements.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Performed complimentary services, including battery installation, testing and wiper installations.
Correctional Officer, 04/2011 to 10/2020 Eau Claire County – Eau Claire, WI,
Implemented defensive tactics and physical restraints to maintain safety and security of jail facility.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Conducted internal security checks to ascertain inmate safety.
Detected potential threats and quickly defused conflicts.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained correct physical head count at all times.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Instructed inmates on work detail and oversaw work-site transportation.
Attended regular trainings and maintained appropriate certifications.
Transported inmates to and from work sites with optimal security procedures.
Maintained daily logs of shift activity.
Maintained appropriate control, security and well-being over those detained.
Recommended further treatment strategies and diagnostic efforts for inmates.
Completed all protocols during emergency situations.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Assigned inmates to open and appropriate housing units.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Supervised inmates during day-to-day activities.
Inspected cells and conducted random searches of common areas.
Performed warrant pick-ups and turnovers at other jails and prisons.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Verified warrants, conducted searches and fingerprinted inmates.
Assisted in restraining violent and unruly inmates.
Safely transported inmates to and from work sites.
Applied non-violent response tools and physical restraint during problematic situations.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Observed and directed inmates during recreation, visits, telephone and shower time.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Promoted safety, order and functionality of jail facility.
Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Implemented defensive tactics and physical restraints to maintain safety and security of jail facility.
Promoted safety, order and functionality of jail facility.
Driver, 06/1998 to 09/2009 Loma Linda University Medical Center – Corona, CA,
Managed records by tracking mileage, maintenance and expenses with logbook.
Planned optimal routes to minimize delays and maximize time efficiency.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Handled as many as 4 to 8 assignments per day by planning efficient routes.
Documented daily mileage, gas and other data to log in logbook.
Cleaned vehicle regularly to maintain professional appearance.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
Logged deliveries in logbook system, including drop-off times and any special conditions.
Followed safety rules to keep clean driving record with no accidents or incidents.
Practiced safe and secure loading methods to avoid damaging goods.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Delivered goods and services to customers on time and in excellent condition.
Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Operated delivery vehicles 5 days per week, averaging 300 miles on road and 40 customers served.
Verified contents of inventory loads against shipping papers to determine any discrepancies.
Consulted with customers to gain feedback and address concerns with products or services.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Education and Training
High School Diploma: , Expected in 05/1984 North Pike High School - McComb, MS GPA:
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