parts specialist resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Skills
Improving customer satisfaction
Supply orders
Verbal and written communication
Vehicle operations knowledge
Customer relationship development
Parts ordering and management
Inventory coordination
Work History
Parts Specialist, 06/2003 to 04/2005 Ozinga – Kenosha, WI,
Tracked parts use and charged items to customer accounts for billing.
Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Served customers in-store and by telephone to answer questions and place orders.
Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Increased store revenue by cross-selling products and upselling services to customers.
Issued parts to technicians to complete customers' repairs.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Completed all sales and service documentation for customer and business records and provided receipts of purchase.
Ordered parts from various distributors to fulfill demands.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and Equipment repair.
Researched vehicles and parts via physical catalogs and electronic means.
Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Assisted customers in finding appropriate parts promptly.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Assistant Supervisor, 06/1993 to 11/2002 Servicemaster Clean – Puyallup, WA,
Maintained accurate inventory, working with purchasing department and logistics for resupply
Tracked department resources and expenses.
Submitted documentation and reports to upper management.
Met with vendors to review purchase options and negotiate contract terms.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Provided supportive link between external customers and internal operations.
Analyzed equipment breakdowns using various troubleshooting methods.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Parts Counter Sales Person, 06/1991 to 06/1993 Consolidated Supply Co. – Spokane, WA,
Completed all sales and service documentation for customer and business records and provided receipts of purchase.
Moved Type parts to designated bays for deliveries using Type equipment while overseeing safety procedures.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by Number%.
Assisted customers with diagnosing problems for Type equipment and purchasing necessary replacements.
Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Organized parts storage and stocked inventory according to established guidelines.
Ordered parts from various distributors to fulfill demands.
Delivered merchandise to business locations for use in Type repairs or direct sales.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and Equipment repair.
Researched vehicles and parts via physical catalogs and electronic means.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Adhered to company guidelines for performance and compliance.
Stocked and managed stock of parts, verifying all properly and ready for purchase.
Maintained clean and neat parts counter and sales floor.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Assisted customers in finding appropriate parts promptly.
Maintained extensive understanding of common problems with Equipment and methods for repair.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Education
High School Diploma: Electronics Technology, Expected in 07/1977 to Northeast Senior High - Kansas City, GPA:
Associate In Applied Science: Electronics Technology , Expected in 06/1995 to Metropolitan Community Colleges - Kansas City, MO, GPA:
Awarded Award Name
Member of Fraternity or Sorority Name
Member of Phi Theta Kappa
Member of Student Organization or Club Name
College Certificate: Electrical Wiring, Expected in 07/1990 to WMCC - Kansas City, Mo, GPA:
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