Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
- Customer service skills
- Promotional planning
- Complaint handling
- Revenue generation
- Team building
- Administrative support
- Customer service
- Staff development
- Project management
- Communications
- Supervision
- Team management
- Process improvement
Education and Training
Vernon College Vernon, TX Expected in 01/2013 – – : Automotive Mechanics - :
Vernon High School Vernon, TX Expected in 05/2002 – – High School Diploma : - :
Experience
Stewart And Stevenson - Parts Specialist
Grand Junction, CO, 06/2020 - Current
Grand Junction, CO, 06/2020 - Current
- Supported service department by expertly pulling parts and updating records.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Maintained parts system with current order and sales data.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Kept parts neatly stacked and ready for purchase to boost sales.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Marmon Holdings, Inc - Production Worker
Highlands, TX, 06/2016 - 06/2019
Highlands, TX, 06/2016 - 06/2019
- Operated hand trucks, forklifts and scissor lifts.
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Attended all company-offered training sessions to improve skills and learn operation of new machines.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Helped machine operators set up and tend equipment to complete runs.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
- Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
- Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
- Completed permit and safety inspections for workplaces on strict timelines.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
Trane Technologies Plc - Store Manager
Kissimmee, FL, 05/2006 - 12/2014
Kissimmee, FL, 05/2006 - 12/2014
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Processed shipments and maintained stock shelf organization.
- Updated store pricing, signage and merchandising based on current promotions.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Wrote order supply requests to replenish merchandise and submitted to Operations Manager for sign-off.
- Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Prioritized sanitation, safety and health standards in work areas.
- Greeted and assisted all customers daily in high-traffic retailer.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Oversaw daily cash register operations and cash management.
- Oversaw inventory tracking, management and physical inventory counts.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Counted cash drawers and made bank deposits.
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Resume Overview
School Attended
- Vernon College
- Vernon High School
Job Titles Held:
- Parts Specialist
- Production Worker
- Store Manager
Degrees
- High School Diploma
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