, , 100 Montgomery St. 10th Floor
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Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Also versed in Overseeing warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
- Returns processing
- Till counting
- Vehicle operations knowledge
- Verbal and written communication
- Staff Training
- Team collaboration
- Supply orders
- Report generation
- Parts ordering and management
- Inventory coordination
- Customer relationship development
- Business Development
- Attention to Detail
| - Pricing Inquiries and Validation
- Reliable and Responsible
- Motivated Team Player
- Payment Processing
- Safety Procedures
- Customer Relationships
- Stocking and Replenishing
- Productivity and Time Management
- Warehouse Coordination and Support
- Adaptable and Flexible
- Problem Solving
- Quick Learner
|
09/2020 to Current Parts Specialist Rdo Equipment Co. – Rancho Dominguez, CA,
- Tracked parts use and charged items to customer accounts for billing.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Issued parts to technicians to complete customers' repairs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Adhered to company guidelines for performance and compliance.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and [Equipment] repair.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
01/2016 to 08/2020 Team Lead Ace Hardware – Mentor, OH,
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Participated in cross-functional team-building activities.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Acted as liaison between company departments and warehouse teams.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
- Managed resource allocation and scheduling of employees.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Trained employees on equipment operation and safety protocols.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept corporate departments and customers updated on critical shipments.
- Researched developments in applicable regulations to advise management on necessary changes to company policies.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Compiled reports of cost factors such as labor, production and equipment.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Safely and securely loaded items to prevent damage during transport.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Supervised and trained new staff in performing census.
- Kept work areas neat, clean and free from debris.
- Unloaded deliveries from trucks in prompt fashion.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise pallets to move in warehouse.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
09/2013 to 01/2016 General Service Technician Circle K Stores, Inc. – Phenix City, AL,
- Evaluated systems according to predetermined checklist and noted issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Performed maintenance duties and safely handled chemicals and solutions.
Expected in 06/2016 High School Diploma:
Elk River Senior High School - Elk River, MN
GPA:
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