Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Also versed in Overseeing warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

  • Returns processing
  • Till counting
  • Vehicle operations knowledge
  • Verbal and written communication
  • Staff Training
  • Team collaboration
  • Supply orders
  • Report generation
  • Parts ordering and management
  • Inventory coordination
  • Customer relationship development
  • Business Development
  • Attention to Detail
  • Pricing Inquiries and Validation
  • Reliable and Responsible
  • Motivated Team Player
  • Payment Processing
  • Safety Procedures
  • Customer Relationships
  • Stocking and Replenishing
  • Productivity and Time Management
  • Warehouse Coordination and Support
  • Adaptable and Flexible
  • Problem Solving
  • Quick Learner
Work History
09/2020 to Current
Parts Specialist Rdo Equipment Co. Rancho Dominguez, CA,
  • Tracked parts use and charged items to customer accounts for billing.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Issued parts to technicians to complete customers' repairs.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Maintained clean and neat parts counter and sales floor.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and [Equipment] repair.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
01/2016 to 08/2020
Team Lead Ace Hardware Mentor, OH,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Participated in cross-functional team-building activities.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Acted as liaison between company departments and warehouse teams.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Double checked records, daily reports and inventory transactions to identify and correct variances.
  • Managed resource allocation and scheduling of employees.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Trained employees on equipment operation and safety protocols.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Kept corporate departments and customers updated on critical shipments.
  • Researched developments in applicable regulations to advise management on necessary changes to company policies.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Safely and securely loaded items to prevent damage during transport.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Supervised and trained new staff in performing census.
  • Kept work areas neat, clean and free from debris.
  • Unloaded deliveries from trucks in prompt fashion.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Transported merchandise pallets to move in warehouse.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Picked and packed order items.
09/2013 to 01/2016
General Service Technician Circle K Stores, Inc. Phenix City, AL,
  • Evaluated systems according to predetermined checklist and noted issues.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Performed maintenance duties and safely handled chemicals and solutions.
Expected in 06/2016
High School Diploma:
Elk River Senior High School - Elk River, MN

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  • Parts Specialist
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