Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Confident Sales Associate gifted at building client relationships and turning prospects into happy customers. Pursuing a new sales-oriented position where well-developed skills in inventory oversight and product line knowledge can be best utilized.

  • Customer relationship development
  • Stocking and Replenishing
  • Sales
  • Exceptional Customer Service
  • Multi-tasking strength
  • Cash Handling
  • Professional demeanor
  • Excellent people skills
  • Parts ordering and management
  • Merchandising Knowledge
  • Product and Service Sales
  • Social perceptiveness
  • Cash register operations
  • Loss prevention
  • Problem-solving skills
Work History
09/2020 to Current
Sales Associate Williams Bros. Health Care Fishers, IN,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders through an online system and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
03/2020 to 09/2020
Parts Specialist Engineered Seal Products Inc Cedar Rapids, IA,
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Satisfied customers with fast, knowledgeable service for automotive product needs.
  • Issued parts to technicians to complete customers' repairs.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Tracked parts use and charged items to customer accounts for billing.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
03/2019 to 04/2020
Home Renovator Advance Auto Parts Fort Worth, TX,
  • Performed various carpentry tasks, including cabinet installation, door hanging and room framing.
  • Operated various high-power tools to install structures and fixtures such as windows, frames, floorings and trim.
  • Completed remodeling of residential bathrooms, kitchens, foyers, hallways and basements, including tear down, framing, installation and finished carpentry.
  • Handled prep work for remodeling projects by plastering, sanding and finishing.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
  • Kept site work safe and in line with budget, schedule and applicable building codes.
05/2018 to 04/2019
Delivery Driver Boyne Resorts Wixom, MI,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
  • Performed pre-delivery vehicle preparation, monitored technical equipment and processes and followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote efficiency and food and service quality.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Secured food to prevent loss and maintain freshness during transport.
02/2017 to 04/2018
Host Connors Steak And Seafood City, STATE,
  • Planned and executed x-guest parties by organizing menus, spaces and special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Expected in 05/2018
High School Diploma:
West Harpeth Christian Tutorial - Franklin, TN,

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