Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Ordering parts
Vendor relations
Inventory auditing
Invoice processing
Technical acumen
Coordinating paperwork
Reviewing deliveries
Catalog familiarity
Problem-solving skills
Delivery coordination
Delivery order fulfillment
Complaint handling
Experience
12/2021 to Current
Parts SpecialistCummins – Anchorage, AK,
Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Supported service department by expertly pulling parts and updating records.
Maintained parts system with current order and sales data.
Coordinated restocks by working closely with parts manager to fill critical gaps.
Updated customer and vendor accounts with each purchase to support accurate billing.
Received and stocked incoming merchandise, arranging items in correct locations.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Operated point of sales and parts lookup computer systems.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received, examined and reshelved returned parts.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Opened crates to replenish stocked items in proper aisles.
Placed inventory numbers on parts to properly identify items for counter associates.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Coordinated and executed daily parts deliveries to local businesses.
Followed standards of care and compliance per company and legal requirements.
10/2017 to 12/2021
Parts SpecialistCummins – Arlington, TX,
Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Supported service department by expertly pulling parts and updating records.
Maintained parts system with current order and sales data.
Coordinated restocks by working closely with parts manager to fill critical gaps.
Updated customer and vendor accounts with each purchase to support accurate billing.
Received and stocked incoming merchandise, arranging items in correct locations.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Operated point of sales and parts lookup computer systems.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Assisted Parts Manager with cycle counting for inventory control.
Gathered pertinent information to place orders for Service department, customers and Automotive mechanics.
Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
Tracked performance targets and sales metrics of sales team to monitor productivity.
01/2016 to 06/2016
Parts Delivery DriverWestern States Cat – Pendleton, OR,
Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Logged deliveries and pickups and quickly loaded and unloaded deliveries.
Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
Built rapport with local store owners and key customers to promote repeat business.
Unloaded and organized inventory received from manufacturers and distribution centers.
Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
Delivered and picked up merchandise such as auto parts, tires and accessories.
Loaded and unloaded goods to and from delivery vehicle.
Pulled and staged parts for customer deliveries.
Planned efficient routes in order to meet daily demands.
Picked up unused or defective parts from customers.
Collected payments from customers and checked parts for accuracy by comparing to invoice description.
Checked merchandise for damage and labeling.
Collected and documented customer payments.
03/2012 to 09/2014
Loss Prevention AssociateRoss Stores, Inc – Fort Worth, TX,
Identified potential shoplifters and alerted management.
Maintained store compliance with physical security schematics to protect assets.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
Education and Training
Expected in 08/2013
Vocational: Automotive Repair And Refinish Universal Technical Institute/Northern California - Sacramento, CA GPA:
Expected in 06/2013
GED: Roseville Adult School - Roseville, CA GPA:
Expected in 12/2005
High School Diploma: Papakura High School - Papakura - Auckland, New Zealand , GPA:
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