Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Warranty Assistant experienced with PACCAR claims, including managing documentation, permanent records, bookkeeping, coordinating logistics and following up with customers. Expertise in EPortal and Accuterm.

Knowledge within the parts department. Skills include keeping parts organized and serving customers' needs, finding needed parts in ECAT, billing and crediting customers accordingly. Works efficiently to restock parts, resolve issues and handle paperwork.

  • Stock management
  • Improving customer satisfaction
  • Returns processing
  • Parts ordering
  • Proficient in ECAT, EPortal, Accuterm
  • Supply orders
  • Factory recalls knowledge
  • Payment issuing
  • Paperwork processing
  • Claims submissions
  • Documentation abilities
  • Basic math
  • Maintains confidentiality
  • Professional and mature
  • Accounting familiarity
Work History
12/2017 to Current Parts Specialist Generac Power System, Inc | Boston, MA,
  • Monitored factory recalls and announcements to stay on top of changes.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Submitted warranty claims for approval.
  • Performed weekly accounting sheets to credit, bill, or write off claims from the appropriate accounts across three store locations.
  • Provided further information for claims that required it. (eg. tracking numbers, photos, part numbers, etc.)
  • Researched vehicles and parts via PACCAR's ECAT database.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified over 10 daily deliveries against shipping instructions before delivering to customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Moved shipment materials to and from designated areas using hand trucks.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
08/2017 to 05/2018 Certified Flagger Aa Asphalting, Llc | Tacoma, WA,
  • Used flagging tools such as stop and slow paddle and red flag.
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Familiar with use of hand signaling procedures.
  • Organized and maintained site equipment during slow hours.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Patiently directed motorists towards detours and alternate routes.
  • Intimately familiar with flagging safety regulations and equipment as published by OSHA.
  • Inspected and securely fastened air hoses, journal boxes and handbrakes to guarantee all functioned properly.
  • Operated stone truck and shoveled in all places that the chipper had missed.
04/2015 to 07/2017 Stylist Matthews International | Waukesha, WI,
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored trends to stay on top of fashions and better serve customer needs.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Processed payments by entering sales in register.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
06/2013 to 07/2017 Farm Hand Prime Inc. | Savannah, GA,
  • Repaired farm vehicles, including tillers, tractors and trucks to maintain proper working order.
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Removed rocks and prepared soil for planting.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Planted grain (soybean, corn) crops in fields, helping farmers distribute seeds and plan harvesting schedules.
  • Operated tractors and self-propelled machinery to plow and fertilize soil.
Expected in 06/2013 High School Diploma | Lakeview High School, Stoneboro, PA GPA:
Expected in 05/2013 Cosmetology License | Cosmetology Mercer County Career Center, Mercer, PA GPA:
  • Licensed Cosmetologist
  • Licensed Flagger

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School Attended

  • Lakeview High School
  • Mercer County Career Center

Job Titles Held:

  • Parts Specialist
  • Certified Flagger
  • Stylist
  • Farm Hand


  • High School Diploma
  • Cosmetology License

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