, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-oriented Parts Manager with over 10 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts and inventory management.
Skills
Stock Management
POS Systems Operations
Analytical and Critical Thinking
Customer Relations
Approachable and Relatable
Calm Under Pressure
Energetic and Positive
Customer Service
Experience
Parts Manager, 10/2020 to Current Dayton Freight – Mckees Rocks, PA,
Received, examined and reshelved returned parts.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Reduced expense spending, securing low-cost inventory for customers to drive client retention.
Performed scheduled inventory audits per to verify accuracy and product availability.
Trained staff on data entry, report generation and protocols while supervising 4 parts assistants to improve productivity and customer interaction.
Managed employee schedules and daily assignments.
Gathered pertinent information to place orders for parts department, customers and service mechanics.
Service Advisor, 04/2018 to 09/2020 Lexus Of Maplewood – Maplewood, MN,
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Documented and scoped actions taken to resolve issues after service calls.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Updated customer accounts in computer system, submitted payments and changed personal details.
Produced repair and installation orders and updated master schedule with assignments.
Detailed operations, expected changes and typical duration of service to customers.
Utilized mechanical expertise and proficiency in Lightspeed ,POS, on regular basis.
Parts Sales Specialist, 03/2013 to 03/2018 Mhc Kenworth – Fort Worth, TX,
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received and stocked incoming merchandise, arranging items in correct locations.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Operated point of sales and parts lookup computer systems.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received, examined and reshelved returned parts.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Opened crates to replenish stocked items in proper aisles.
Placed inventory numbers on parts to properly identify items for counter associates.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Performed complimentary services, battery installation, testing and miscellaneous installs of product.
Assisted with cycle counting for inventory control.
Followed standards of care and compliance per company and legal requirements.
Communicated product expertise and department process improvements to meet organizational goals.
Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
Motorcycle Mechanic, 11/2010 to 01/2013 Talamantez Services – City, STATE,
Completed regular maintenance tasks such as air filter and oil changes to keep customers' motorcycles running smoothly.
Installed new tires and wheels to repair flats, damage or wear.
Determined parts needed for specific jobs and placed parts orders.
Replaced brake pads and brake systems, allowing riders to stop quickly and safely.
Identified fluid leaks from engine oil, gear oil, and fuel to determine root cause and repair.
Consulted customers to explain suggested repairs and gain approval before beginning work.
Inspected and changed out electrical system wiring.
Checked throttle operation and corrected issues with free movement or routing.
Lubricated or replaced damaged and malfunctioning cables.
Tested rear and front shocks to determine and carry out suspension system repairs.
Dismantled and reassembled engines, carburetors, generators and other systems to restore pieces.
Employed hand tools, presses and power tools to repair or replace defective parts.
Analyzed technical documents and manufacturer instructions to accurately repair and adjust motorcycle components, including brakes, drive chains and transmissions.
Modified and improved vehicles per customer specifications, including completing aesthetic work and calibrating parts and systems to enhance or tweak functionality.
Performed comprehensive analyses of vehicles through visual and auditory observation, disassembling and inspecting internal components to complete through checks and identify faults.
Communicated with customers to develop basic understanding of vehicle malfunctions and defects.
Repaired and replaced accessory components such as mufflers, headlights and horns to achieve desired customer looks.
Examined internal components and vehicle frames to assess and convey nature and extent of motorcycle malfunction or damage.
Took measurements of generator output, ignition timing and other performance indicators by connecting vehicles to test panels and running diagnostic tests.
Promoted in-house fabricated parts to customers to enhance sales and drive brand loyalty.
Education and Training
High School Diploma: , Expected in 06/2011 Klein Oak High School - Spring, TX GPA:
Accomplishments
Drove 8% improvement in 1 year profits through aggressive parts sourcing and training of staff.
Promoted to Parts Manager due to exceptional customer relations and vast problem solving skills.
Consistently maintained high customer satisfaction ratings.
Created highly effective new security measures that significantly decreased shrinkage.
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