Skilled parts professional adept at managing department operations, delivering employee training and coordinating schedules. Good communication, problem solving and leadership skills with forward-thinking mentality and focus on maintaining smooth and efficient operations.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Established individual parts inventory levels to balance stock for maximum inventory turns. Reduced expense spending, securing low-cost inventory for customers to drive client retention. Taught junior employees how to meet operational and sales goals with proactive strategies. Organized and updated schedules to optimize coverage for expected customer demands. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages. Enhanced sales by implementing merchandising and promotional improvements. Received, examined and reshelved returned parts. Increased productivity, effectively managing 3 employees while coordinating crew dispatching activities and daily ordering processes. Gathered pertinent information to place orders for service and sales departments, customers and mechanics. Ran available returns regularly to minimize obsolescence, and reduce the amount of slow moving parts in inventory.
Recommended additional, useful services to customers, which helped to increase overall sales. Used reasoning and active listening to ascertain issues and provide swift, effective resolution. Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers. Welcomed incoming individuals and ascertained needs by asking open-ended questions. Contributed to business growth by confirming customer satisfaction with service and quality. Explained amount for expected services and provided detailed answers to customer questions. Worked with managers to develop service improvement initiatives. Expressed appreciation for patronage, inviting and encouraging customer return visits. Improved service quality and increased sales by developing strong knowledge of company's products and services. Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Assessed customer needs and upsold products and services to maximize service sales. Contacted customers about potential service upgrades, new necessary services and account information updates.
Asked probing questions to determine service needs and accurately input information into electronic systems. Cross-trained on parts and service roles in order to provide skilled back-up for customer-facing teams.
Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction. Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand. Kept parts neatly stacked and ready for purchase to boost sales. Received and delivered Hyundai and Genesis parts to customers across the northwest area. Improved customer satisfaction by finding creative solutions to problems. Handled all delegated tasks, including placing orders and answering customer inquiries. Recognized by management for providing exceptional customer service. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Supported parts department by compiling paperwork. Provided excellent service and attention to customers when face-to-face or through phone conversations. Earned reputation for good attendance and hard work. Utilized cdk to compile data gathered from various sources.
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