LiveCareer-Resume

parts manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced in purchasing, organizing and delivering Ford and Lincoln parts. Practiced Shop Counter with energetic organized approach and good decision-making skills. Bringing 25+ years of experience in Ford and Lincoln Parts.

Veteran Shop Counter professional capable of learning quickly, handling customer queries and providing quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Skilled Counterman with 25+ year track record of success and desire to make positive impact on Parts department with diligent and skilled attention to customer needs.

Interested in potential growth within a company that strives for excellence and customer satisfaction.

Skills
  • Bilingual (English/Spanish)
  • Customer service skills
  • Organization
  • Team Management
  • Project Organization
  • Billing Adjustments
  • Equipment Operation
  • Problem Resolution
  • Administrative support
  • Operational Improvement
  • Invoice Generation
  • Communications
  • Relationship Development
  • Budgets
  • Safety inspections
  • Product Pick
  • Customer Service
  • MS Office
  • Stock Rotation
  • Revenue generation
  • Delivery order fulfillment
  • Complaint handling
Experience
05/2020 to Current Parts Manager Goodman Manufacturing | Plainville, MA,
  • Limited management experience - 1 year.
  • Proficient in SMARTT, CDK/ADP and ERA IGNITE programs.
  • Experienced in online, phone & face-to-face transactions.
  • Acquired multiple certifications from Ford/Lincoln in Parts Sales.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Increased productivity, effectively managing 2 employees and crew while coordinating dispatching activities and daily ordering processes.
  • Received, examined and reshelved returned parts.
  • Trained staff on data entry, report generation and protocols while supervising 2 parts assistants to improve productivity and customer interaction.
  • Used tractor forklift and pallet jack equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
  • Managed employee schedules and daily assignments.
08/2017 to 05/2020 Parts Counterman Principle Auto | Hernando, MS,
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Proficient in SMARTT, CDK/ADP and ERA IGNITE programs.
  • Experienced in online transactions, phone transactions & face-to-face transactions.
  • Acquired multiple certifications from Ford/Lincoln in Parts Sales.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Gathered pertinent information to place orders for Service department, customers and Shop mechanics.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
06/2000 to 08/2017 Parts Counterman Principle Auto | Boerne, TX,
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Proficient in MPI and Reynolds parts sales programs.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Education and Training
Expected in 05/1991 to to High School Diploma | Skyline High School, Dallas, TX, GPA:

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Resume Overview

School Attended

  • Skyline High School

Job Titles Held:

  • Parts Manager
  • Parts Counterman
  • Parts Counterman

Degrees

  • High School Diploma

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