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Parts Manager Resume Example

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PARTS MANAGER
Summary

Customer-oriented Parts Manager with over 20 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in Forklift parts management.

Skills
  • POS systems operations
  • Invoice processing
  • Stock management
  • Inventory auditing
  • Vendor relations
  • Sales techniques
  • SAP understanding
  • Forklift Operation
  • Reviewing deliveries
  • Ordering parts
  • Customer relations
  • Coordinating paperwork
  • Delivery order fulfillment
  • Complaint handling
  • Revenue generation
  • Customer service skills
  • Process Improvement
  • Relationship Development
  • Project management
  • Customer Service
  • MS Office
  • Project Organization
  • Supervision
  • Budgets
  • Problem Resolution
  • Billing Adjustments
  • Planning and Coordination
  • Security systems
  • Administrative support
  • Business Operations
  • Stock Rotation
  • Invoice Generation
  • Acccounts Receivable
  • Communications
  • Entry management
  • Inventory management
  • Bills of Lading
  • Team Management
  • Team Building
  • Account Reconciliation
Experience
02/2018 - 04/2020
Tri-Lift NC Inc. － Greenville, SCParts Manager
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Gathered pertinent information to place orders for service department, customers and forklift mechanics.
  • Used pallet jacks and forklift equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
  • Received, examined and reshelved returned parts.
08/2012 - 02/2018
LiftOne － Greenville, SCParts Specialist
  • Supported service department by expertly pulling parts and updating records.
  • Updated customer and vendor accounts with each purchase to support accurate billing.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Took 300 orders per week worth combined total of $[Amount] over telephone, in person and through email.
  • Maintained parts system with current order and sales data.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
03/2006 - 08/2012
Dougherty Equipment Company － Greenville, SCParts Specialist
  • Supported service department by expertly pulling parts and updating records.
  • Updated customer and vendor accounts with each purchase to support accurate billing.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Maintained parts system with current order and sales data.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Assisted over 200 customers weekly in finding parts for individual needs.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Recognized by management for providing exceptional customer service.
10/1998 - 03/2007
Barloworld Handling － Greer, SCParts Specialist
  • Supported service department by expertly pulling parts and updating records.
  • Updated customer and vendor accounts with each purchase to support accurate billing.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Maintained parts system with current order and sales data.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Received and delivered forklift parts to customers across area.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks.
  • Utilized SAP to compile data gathered from various sources.
Education and Training
05/1995
Berea High SchoolGreenville, SCHigh School Diploma
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Resume Overview

Companies Worked For:

  • Tri-Lift NC Inc.
  • LiftOne
  • Dougherty Equipment Company
  • Barloworld Handling

School Attended

  • Berea High School

Job Titles Held:

  • Parts Manager
  • Parts Specialist

Degrees

  • High School Diploma

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