(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Team Leadership
  • Sales
  • Scheduling
  • Staff Management
  • Complaint resolution
  • Good listening skills
  • Technical Support
  • Service standard compliance
Cortiva Institute, St Pinellas Park, FL, Expected in 05/2017 Associate : Massage Therapy - GPA :
Hollins High School Kenneth City, FL, Expected in 2007 High School Diploma : - GPA :
Work History
Rv Retailer - Parts Manager
Byron, GA, 02/2021 - Current
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Rv Retailer - Service Liaison
Cheyenne, WY, 03/2008 - 03/2019
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Effective liaison between customers and internal departments.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Facilitated inter-departmental communication to effectively provide customer support.
Thunder Marine - Parts Associate
City, STATE, 08/2007 - 03/2008
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Adhered to company guidelines for performance and compliance.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.

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Resume Overview

School Attended

  • Cortiva Institute, St
  • Hollins High School

Job Titles Held:

  • Parts Manager
  • Service Liaison
  • Parts Associate


  • Associate
  • High School Diploma

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