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parts manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skilled parts professional adept at managing department operations, delivering employee training and coordinating schedules. Good communication skills with forward-thinking mentality and focus on maintaining smooth and efficient operations.

Experienced in purchasing, organizing and delivering parts. Practiced Service And Parts Manager with organized approach and good decision-making skills. Bringing 35+ years of experience in Powersports Industry.

Skills
  • POS systems operations
  • Stock management
  • Invoice processing
  • Forklift operation
  • Inventory auditing
  • Customer relations
  • Vendor relations
  • Coordinating paperwork
  • Ordering parts
  • Reviewing deliveries
  • Issue and conflict resolution
  • Problem resolution
  • Working collaboratively
Experience
Parts Manager, 06/2011 - Current
Rv Retailer Longmont, CO,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Received, examined and reshelved returned parts.
  • Maintained positive customer service ratings for 11 consecutive years by effectively delivering personable client relations.
Service Manager/Parts Manager, 02/1988 - 06/2011
Custom Performance City, STATE,
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Gathered pertinent information to place orders for Service department, customers and 5 mechanics.
  • Increased productivity, effectively managing 6 employees while coordinating crew dispatching activities and daily ordering processes.
  • Maintained positive customer service ratings for 60 consecutive months by effectively delivering personable client relations.
  • Researched and identified alternative vendors with better prices to save company $Thousands over 23 years.
  • Managed employee schedules and daily assignments.
  • Trained staff on data entry, report generation and protocols while supervising 3 parts assistants to improve productivity and customer interaction.
  • Received, examined and reshelved returned parts.
Service Writer/Manager, 03/1985 - 02/1988
Smith Bros. Motorcycles City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
High School Diploma: , Expected in
-
Cleveland High School - Cleveland, AL
GPA:
Status -
: Electronics Technology, Expected in
-
RETS Electronic Institute - Birmingham, AL,
GPA:
Status -
: Customer Service Management, Expected in
-
American Honda - Alpharetta, GA,
GPA:
Status -

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Resume Overview

School Attended

  • Cleveland High School
  • RETS Electronic Institute
  • American Honda

Job Titles Held:

  • Parts Manager
  • Service Manager/Parts Manager
  • Service Writer/Manager

Degrees

  • High School Diploma

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