Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skilled parts professional adept at managing department operations, delivering employee training and coordinating schedules. Good communication skills with forward-thinking mentality and focus on maintaining smooth and efficient operations.
Experienced in purchasing, organizing and delivering parts. Practiced Service And Parts Manager with organized approach and good decision-making skills. Bringing 35+ years of experience in Powersports Industry.
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- Organized and updated schedules to optimize coverage for expected customer demands.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Enhanced sales by implementing merchandising and promotional improvements.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Received, examined and reshelved returned parts.
- Maintained positive customer service ratings for 11 consecutive years by effectively delivering personable client relations.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Enhanced sales by implementing merchandising and promotional improvements.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Gathered pertinent information to place orders for Service department, customers and 5 mechanics.
- Increased productivity, effectively managing 6 employees while coordinating crew dispatching activities and daily ordering processes.
- Maintained positive customer service ratings for 60 consecutive months by effectively delivering personable client relations.
- Researched and identified alternative vendors with better prices to save company $Thousands over 23 years.
- Managed employee schedules and daily assignments.
- Trained staff on data entry, report generation and protocols while supervising 3 parts assistants to improve productivity and customer interaction.
- Received, examined and reshelved returned parts.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
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Resume Overview
School Attended
- Cleveland High School
- RETS Electronic Institute
- American Honda
Job Titles Held:
- Parts Manager
- Service Manager/Parts Manager
- Service Writer/Manager
Degrees
- High School Diploma
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