Service-driven professional with 23-year background in Heavy duty truck parts sector. Personable and reliable desiring opportunity to use knowledge and experience in busy environment. Customer-oriented Parts Manager with over 23 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in Heavy duty truck parts management.
Skills
Stock management
Invoice processing
POS systems operations
Customer relations
Reviewing deliveries
Forklift operation
Vendor relations
Coordinating paperwork
Ordering parts
Systems and automation applications
Issue and conflict resolution
Capital improvement planning
Lead generation
Contract development and management
Key accounts and territory management
Collaboration
Conflict resolution
Experience
Parts Manager, 07/2020 to 04/2021 Swift Refrigerated – Willows, CA,
Reduced expense spending, securing low-cost inventory for customers to drive client retention.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Received, examined and reshelved returned parts.
Trained staff on data entry, report generation and protocols while supervising 8 parts assistants to improve productivity and customer interaction.
Gathered pertinent information to place orders for parts department, customers and diesel mechanics.
Monitored and adjusted inventory to minimize obsolescence 4%.
Managed employee schedules and daily assignments.
Parts Sales Representative, 12/2002 to 04/2021 Great Dane – Brazil, IN,
Performed quality control inspections on parts and packaged parts for delivery or sale.
Opened crates to replenish stocked items in proper aisles.
Placed inventory numbers on parts to properly identify items for counter associates.
Operated point of sales and parts lookup computer systems.
Developed strategic sales initiatives to pitch products and services.
Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Tracked performance targets and sales metrics of sales team to monitor productivity.
Reviewed special orders with shipping and receiving to guarantee efficient delivery.
Assisted parts manager and inventory control clerk with cycle counting for inventory control.
Communicated product expertise and department process improvements to meet organizational goals.
Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received, examined and reshelved returned parts.
Achieved 100% of sales quota in each month.
Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Increased team productivity by implementing multiple strategic process improvements.
Directed 11 employees in parts sales, service and delivery.
Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Improved team member performance by devising and overseeing personalized strategies.
Followed standards of care and compliance per company and legal requirements.
Coordinated and executed daily parts deliveries to local businesses.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Parts Sales Representative, 10/2001 to 09/2002 Great Dane – Danville, PA,
Performed quality control inspections on parts and packaged parts for delivery or sale.
Opened crates to replenish stocked items in proper aisles.
Placed inventory numbers on parts to properly identify items for counter associates.
Operated point of sales and parts lookup computer systems.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received, examined and reshelved returned parts.
Parts Sales Representative, 07/1998 to 08/2001 Great Dane – Huntsville, TN,
Performed quality control inspections on parts and packaged parts for delivery or sale.
Opened crates to replenish stocked items in proper aisles.
Placed inventory numbers on parts to properly identify items for counter associates.
Operated point of sales and parts lookup computer systems.
Assisted Parts Manager with cycle counting for inventory control.
Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received, examined and reshelved returned parts.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Followed standards of care and compliance per company and legal requirements.
Coordinated and executed daily parts deliveries to local businesses.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Education and Training
High School Diploma: , Expected in 05/1998 Odessa High School - Odessa, TX GPA:
Accomplishments
Graduated from the Summit EDGE program of leadership and graduated the Dale Carnegie course.
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