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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Customer Service
  • Order taking and processing
  • Prioritze in a fast pace environment
  • Schedule coordination and math skills
  • Time Management
  • Ability to multitask in a high volume environment.
  • Have a strong understanding of service and customer work orders
  • Upselling
  • Ability to read and write interpret schematics researching part needs
  • Excellent communication skills
  • Easy to adapt to changes in relation to job duties
  • Bilingual (English/Spanish)
  • Team Player
Experience
10/2017 to 06/2019 Parts Counter Sales Person Consolidated Supply Co. | Twin Falls, ID,
  • Perform customer service activities including receiving and entering of telephone orders, answering questions, resolving issues and tracing of order status or product shipments.
  • Check to ensure that appropriate changes were made to resolve customers problems on orders placed.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Kept parts neatly stacked and organized on sales floor and ready for purchase to boost sales.
  • Adhere to company safety policies to ensure customer safety at all times.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Issued and received internal and external purchase orders with purchasing dept and suppliers .
  • Verified and submitted internal and external purchase orders.
  • Worked closely with inside sales team to provide sales support and customer satisfaction
  • Created and entered new customer accounts into system to gain sales and verified pricing accuracy.
  • Daily warehouse functions ship/receive daily stock orders verified if parts were damaged filed claim verified parts a matched Purchase orders.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Called customers daily to advise parts in will call and made sure freight cost were applied to customers order.
  • Keep current on new products and product update.
  • Verified customers orders to make sure pricing or discounts applied.
  • Promote monthly parts on sales and specials to customers.
  • S
  • Up sell parts and services provided by company to boost sales.
06/2015 to 06/2017 Parts Counter Sales Person Consolidated Supply Co. | Eugene, OR,
  • Look up parts for internal and external customers and inputted orders into system
  • Fill customers by phone,email or purchase orders and entered into system
  • Reviewed catalogs and computer databases to search and locate correct parts for customers needs.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Maintained record accuracy by using work order reporting system.
  • Constant communication with customers on part status.
  • Verified daily will call log
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Shipped orders and Returns using UPS system.
  • Maintained inventory accuracy daily cycle counts to dertermine min/max of parts
  • Tracked all changes in computer system to keep records current and accurate.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Keep current on new products and product updates.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
04/2014 to 06/2015 Parts Counter Cashier EMPIRE SOUTHWEST | City, STATE,
  • Assisted customers in finding parts for individual needs by phone or email.
  • Assists customers during the checkout process, manages cash register and provide warranties and other general information to customers.
  • Process customer orders
  • Perform other retail functions within the store environment, as needed, stocked and replenished sales floor daily.
  • Read and understand the parts catalog when looking up and speaking to specific parts.
  • Answer phone calls, provide price quotes and other information to customers.
  • Make sure all internal requests for parts are billed on service repair order or regular customer invoice.
  • Provided support to sales and service dept. issuing part ordering and replenishment
  • Converse effectively/efficiently regarding customer parts status.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Maintains customer records and files.
  • Notified parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside source and submit an emergency order, if necessaryReceive payment from retail customers or obtains credit authorization.
  • Daily warehouse functions as needed pick customer orders.
  • Cycle counting to support Inventory Dept.

Education and Training
Expected in 06/1991 High School Diploma | Nogales High School, Nogales, AZ GPA:
Additional Information

Reliable, bilingual (english/spanish), good with math skills, excellent customer service skil

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Resume Overview

School Attended

  • Nogales High School

Job Titles Held:

  • Parts Counter Sales Person
  • Parts Counter Sales Person
  • Parts Counter Cashier

Degrees

  • High School Diploma

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