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parts counter associate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Ford parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.

Skills
  • Team collaboration
  • Promotional planning
  • Supply orders
  • Returns processing
  • Goal Setting
  • Vehicle operations knowledge
  • Improving customer satisfaction
  • Customer relationship development
  • Inventory coordination
  • Parts ordering and management
  • Verbal and written communication
  • Till counting
Work History
01/2011 to Current
Parts Counter Associate Ed Napleton Automotive Group Westmont, IL,
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Assisted customers in finding appropriate parts promptly.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Maintained clean and neat parts counter and sales floor.
06/2003 to 08/2010
Parts Counter Associate Ed Napleton Automotive Group Oak Brook, IL,
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Adhered to company guidelines for performance and compliance.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
05/1998 to 03/2003
Parts Counter Associate Ed Napleton Automotive Group Augusta, GA,
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Adhered to company guidelines for performance and compliance.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
Education
Expected in 06/1997 to to
High School Diploma:
North Johnston High School - Kenly, NC
GPA:
Certifications
  • Ford Parts Certification Training - 2011- Current

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Resume Overview

School Attended

  • North Johnston High School

Job Titles Held:

  • Parts Counter Associate
  • Parts Counter Associate
  • Parts Counter Associate

Degrees

  • High School Diploma

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