Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Ford parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Skills
Team collaboration
Promotional planning
Supply orders
Returns processing
Goal Setting
Vehicle operations knowledge
Improving customer satisfaction
Customer relationship development
Inventory coordination
Parts ordering and management
Verbal and written communication
Till counting
Work History
Parts Counter Associate, 01/2011 to Current Ed Napleton Automotive Group – Westmont, IL,
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Inspected parts for defects, removing damaged parts and replacing with new ones.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Stocked and managed stock of parts.
Organized parts storage and stocked inventory according to established guidelines.
Conducted cash handling, credit card transactions and register closeout at end of business day.
Assisted customers in finding appropriate parts promptly.
Trained and mentored junior employees on regulations, best practices and performance strategies.
Maintained clean and neat parts counter and sales floor.
Parts Counter Associate, 06/2003 to 08/2010 Ed Napleton Automotive Group – Oak Brook, IL,
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Inspected parts for defects, removing damaged parts and replacing with new ones.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Adhered to company guidelines for performance and compliance.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Conducted cash handling, credit card transactions and register closeout at end of business day.
Maintained clean and neat parts counter and sales floor.
Assisted customers in finding appropriate parts promptly.
Ordered parts from various distributors to fulfill demands.
Parts Counter Associate, 05/1998 to 03/2003 Ed Napleton Automotive Group – Augusta, GA,
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Inspected parts for defects, removing damaged parts and replacing with new ones.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Adhered to company guidelines for performance and compliance.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Stocked and managed stock of parts.
Organized parts storage and stocked inventory according to established guidelines.
Conducted cash handling, credit card transactions and register closeout at end of business day.
Assisted customers in finding appropriate parts promptly.
Ordered parts from various distributors to fulfill demands.
Education
High School Diploma: , Expected in 06/1997 North Johnston High School - Kenly, NC GPA:
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