- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Ford parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
- Team collaboration
- Promotional planning
- Supply orders
- Returns processing
- Goal Setting
- Vehicle operations knowledge
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- Improving customer satisfaction
- Customer relationship development
- Inventory coordination
- Parts ordering and management
- Verbal and written communication
- Till counting
|
Parts Counter Associate, 01/2011 to Current
Ed Napleton Automotive Group – Westmont, IL,
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Maintained clean and neat parts counter and sales floor.
Parts Counter Associate, 06/2003 to 08/2010
Ed Napleton Automotive Group – Oak Brook, IL,
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
Parts Counter Associate, 05/1998 to 03/2003
Ed Napleton Automotive Group – Augusta, GA,
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
High School Diploma: , Expected in 06/1997
North Johnston High School - Kenly, NC
GPA:
- Ford Parts Certification Training - 2011- Current
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