LiveCareer-Resume

parts coordinator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced Store and Parts Manager equipped with over 30 years of extensive experience in retail management, sales, parts orders and bin stock as well as inventories and cycle counts. Employs excellent leadership skills and multi-tasking strengths. adept at problem solving, customer service and hiring and training hardworking, quality staff.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable about placing supply orders, merchandising products and keeping areas orderly and clean. Attentive to customer needs and handles simultaneous tasks and competent in managing money. Good technical reading and interpretation skills.

Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Recruiting and interviewing
  • Reliable
  • Flexible schedule
  • Teambuilding
  • Communication
  • Organizational skills
  • Basic math
  • Project planning
  • Leadership
  • Customer service
  • Analytical
  • Flexible
  • Friendly, positive attitude
  • Microsoft Office
  • Conflict resolution
  • Training & Development
  • PPE use
  • Decision-making
  • Problem resolution
Education
EAST BURKE HIGH SCHOOL ICARD, NC Expected in 1990 High School Diploma : - GPA :
Accomplishments
Promoted to Store Manager after 2  months in the Assistant Manager position.Interviewed over 40 people and successfully staffed 1 new store location. Developed and implemented new loss prevention methods which resulted in a 10% reduction in shrinkage rates.
Experience
Illinois Tool Works - Parts Coordinator
Stuart, FL, 03/2017 - Current
  • Create all requisitions to order all parts needed for all lines. Work on all open Po’s to make sure the company is caught up and orders are coming through without any errors to be delivered in a timely manner. Received and stocked incoming merchandise, arranging items in correct locations.
  • Ordered new inventory for parts department and placed specific customer orders.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Reviewed and understood various technical documentation to make accurate parts selections.
  • Gave top-notch service to guests in line with company standards.
  • Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.
  • Restocked merchandise, constructed promotional displays and updated signage.
  • Received, examined and reshelved returned parts.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Rv Retailer - PARTS AND ACCESSORIES MANAGER
Fort Worth, TX, 03/2013 - 02/2017

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

  • Received, examined and reshelved returned parts.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed employee schedules and daily assignments.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
  • Trained staff on data entry, report generation and protocols while supervising 5 parts assistants to improve productivity and customer interaction.
PARAMOUNT AUTOMOTIVE - PARTS AND ACCESSORIES CONSUTANT
City, STATE, 01/2012 - 03/2013
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received.
Hendrick Motors / Saturn Of Hickory - Parts Manager
City, STATE, 01/1995 - 10/2012
  • Received, examined and reshelved returned parts.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Managed employee schedules and daily assignments.
  • Gathered pertinent information to place orders for all makes of our parts department, customers and mechanics.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.

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Resume Overview

School Attended

  • EAST BURKE HIGH SCHOOL

Job Titles Held:

  • Parts Coordinator
  • PARTS AND ACCESSORIES MANAGER
  • PARTS AND ACCESSORIES CONSUTANT
  • Parts Manager

Degrees

  • High School Diploma

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