Knowledgeable parts professional in proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately.expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Skills
Parts ordering and management
Customer relationship development
Inventory coordination
Improving customer satisfaction
Verbal and written communication
Vehicle operations knowledge
Returns processing
Purchasing oversight
Supply orders
Proficient in Microsoft programs
Excellent work ethic
Organization and Time management
Detail-oriented
Mac systems
Computer skills
Good telephone etiquette
Adaptability
Education
Chesapeake Bay Academy 821 Baker Rd, Virginia Beach Virginia 23462, Expected in 06/2007 ā āHigh School Diploma : - GPA:
Advanced Technology Institute5700 Southern Blvd, Virginia Beach 23462, Expected in 04/2009 ā āCommercial Drivers License : - GPA:
Work History
United Rentals - Parts Specialist Oakland, ME, 02/2022 - Current
Provide customer service for inside telephone sales, walk in customers.
Support the parts procurement, stocking and delivery needs of the Service Department.
Look up parts for customers and technicians. Inform customers of price, shipping date, anticipated delays.
Verify stock availability and process orders.
Complete order form, compute total cost, discounts, shipping charges.
Notify inventory control of orders that deplete stock and/or other inventory issues.
Follow-up on orders to ensure delivery by specified dates and work to expedite or trace missing or delayed shipments.
Tracked parts use and charged items to customer accounts for billing.
Call on customers to generate part sales.
Help resolve any customer issues or concerns.
Bobby Rahal Automotive Group - Pittsburgh - Parts Advisor Pittsburgh, PA, 07/2012 - 02/2022
Researched vehicles and parts via physical catalogs and electronic means.
Ordered parts from various distributors to fulfill demands.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Inspected parts for defects, removing damaged parts and replacing with new ones.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Ordered parts for customers, repair shops and parts department
Maintained clean and neat parts counter and sales floor.
Assisted customers in finding appropriate parts promptly.
Processed and reshelved return orders, checking for discrepancies, potential usage and part issue.
Organized parts storage and stocked inventory according to established guidelines.
Received and processed stock into inventory management system.
Tracked parts use and charged items to customer accounts for billing.
Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Increased store revenue by cross-selling products and upselling services to customers.
Mitigated financial discrepancies by managing parts , damaged goods and back orders.
Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Maintained complete documentation and records of all parts orders
Process invoices, generate purchase orders and file paperwork. Making sure all information correctly inputed and billed on assignment tickets.
Matched purchase orders with invoices and recorded necessary information.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Managed and responded to all correspondence and inquiries from customers and vendors.
Assign and maintain delivery routes to make sure parts are delivered within estimated time frames
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Processed payments, made change and provided receipts.
Cox Auto Inc - Driver Kent, WA, 07/2011 - 04/2012
Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
Answered, scheduled and responded to reservation calls at specific times and locations.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Checked in with dispatch service and updated with current location.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Upheld high standards of professionalism and discretion when working with high-value clients.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
