Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Ambitious student pursuing Medical Assistant degree eager to contribute developed knowledge in Registered Medical Assistant role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Proactive individual with great organizational, soft and hard skills. Energetic and responsible with 5 years of experience working in fast-paced environments.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Hardworking team member capable of moving heavy loads manually or with equipment. Punctual, reliable and dedicated to teamwork.

Diligent Package Handler with highly developed skills in package handling and delivery. Excellent hand-eye coordination abilities with strong active listening talents. Capable of operating heavy equipment, including pallet jacks.

Helpful Customer Experience, passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Advanced anatomy knowledge
  • Grooming and bathing assistance
  • Understands medical procedures
  • Venipuncture and phlebotomy
  • HIPAA compliance
  • Specimens collection and processing
  • Quick problem solver
  • Medical terminology knowledge
  • Reliable transportation
  • Conflict resolution abilities
  • General housekeeping ability
  • Calm and level-headed under duress
  • Human anatomy and physiology
  • Credit card payment processing
  • Courteous demeanor
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • High-energy attitude
  • Problem-solving abilities
  • Active listening
  • Adaptive team player
  • In-store support
  • Retail sales customer service
  • Inbound and outbound calling
  • Freight labeling
  • Material handling
  • Customer Service
  • Forklift Operation
  • Problem Resolution
to Package Handler Fedex Ground Ph Us | Missouri City, MO,
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Protected company inventory with well-organized and secure storage areas.
  • Ensured packages were sealed properly.
  • Assisted in loading delivery trucks with prepared packages.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Used hand tools and loading equipment
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
to Warehouse Associate Cedar Fair Entertainment Company | New Braunfels, TX,
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Bent, lifted, opened, and moved products weighing up to 70 pounds.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
to Layaway/Personal Shopper Jordan's Furniture | West Haven, CT,
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Chose top-quality items to fulfill daily customer orders.
  • Listened to customer needs to identify and recommend optimal selections.
  • Reset store displays for special events and seasonal merchandise changes.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
to Call Center Representative Faneuil | City, STATE,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted customers, greeted with upbeat attitude.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education and Training
Expected in to to | Medical Assistant Centura College , Newport News, VA, GPA:
Expected in 06/2014 to to High School Diploma | Kecoughtan High School, Hampton, VA, GPA:

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Resume Overview

School Attended

  • Centura College
  • Kecoughtan High School

Job Titles Held:

  • Package Handler
  • Warehouse Associate
  • Layaway/Personal Shopper
  • Call Center Representative


  • Some College (No Degree)
  • High School Diploma

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